Job Description

ABOUT THE COMPANY:

nClouds is a certified, award-winning provider of AWS and DevOps consulting & implementation services. nClouds has a strategic collaboration agreement with Amazon. We are an integrated team of skilled engineers, architects, developers, project managers, and sales & marketing professionals who are passionate about software excellence, innovation, and client success. We work with organizations of all sizes, in all industries, including some of the coolest startups and growth companies in Silicon Valley.

JOB SCOPE:

As a Customer Success Manager, you will have a direct effect on the bottom line of the company by ensuring all customers are making the most of the software and providing solutions to any problems they encounter. They reach out with news of software upgrades and new product features, providing any necessary training with the primary aim to optimize all customers experience of the software, therefore increasing overall customer retention and minimizing costs for the business.

ABOUT THE ROLE:

• Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Ensure all customers are successfully using the product or service theyve purchased from the company.
• Develop a detailed project plan to track progress in the form of weekly sprints/goals and properly defined milestones.
• Manage the relationship with the clients.
• Provide technical support and ad-hoc training to customers who use the companys product or service, replying to inbound queries.
• Ensure customers remain satisfied with the product or service by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product or service by gathering feedback to identify recurring issues and addressing these with the product or service manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

REQUIREMENTS

• You love client interaction and you manage relationships brilliantly.

• You coordinate internal resources for flawless execution of projects. No one has ever seen you sweat (except maybe at the gym)

• Thorough knowledge of (or eagerness to learn about) the companys product or service and their capabilities.

• Technical aptitude and the ability to understand and explain complex concepts in simple terms.

• Great interpersonal and relationship-building skills.

• Excellent written and verbal communication skills.

• Customer service experience and a customer-centric attitude.

• Knowledge of other languages is helpful if the company works internationally.

• Some B2B sales experience is often beneficial if the role involves upselling.

• Is often the first port of call for customers and is available to answer any in-bound questions.

BENEFITS

Were an experienced and highly-skilled team of architects, engineers, developers, project managers, sales engineers, and marketers. Our team members work in a flexible, respectful environment that fosters openness, collaboration, and diversity. We are passionate about our mission and committed to the nClouds Values. And we love making a difference for our awesome clients. nClouds partners with AWS, Datadog, Docker, HashiCorp, and others. We advocate lean and agile practices, including CI/CD, and we use the best tools and services, including a broad set of AWS services, Ansible, Chef, CloudFormation, Docker, Jenkins, Kubernetes, Terraform and more, to build and manage modern infrastructures. We offer,

• Competitive compensation
• Work from anywhere no need to attend to the office.
• Private healthcare benefits.
• 401k retirement plan.
• Paid time off.
• Training & certifications
• Technical mentoring.