Job Description

#WORKFROMANYWHERE CUSTOMER SERVICE AGENT

Want to be part of a team that offers world-class client support? If so, check us out, we have a LOT to offer! If no, then continuing to read this post would just be silly.

Are you still reading? Great!!

So what are we looking for? We need someone who can be the first line of defense for our Support team. In this role your responsibilities would include triaging incoming support cases (phone/email), processing case entries and escalations, following up with clients as needed, monitoring the support box and working on other tasks/projects as necessary. While this is not a strictly technical role, experience with enterprise level software, SQL and basic troubleshooting is helpful though not required.

WHAT WE LOOK FOR:

• The ability to take on a task from inception to completion with minimal direct supervision
• A team player mentality
• A quick and enthusiastic learner

CORE COMPETENCIES:

• Excellent internal and external communication skills via phone, email, and direct message
• Time management and the skill to successfully manage multiple tasks/projects concurrently
• Flexible and willing to accept a change in priorities
• Ability to use available tools to report potential bugs, propose product enhancements, etc.

If this sounds like something you’d love, then we’d love to speak with you. APPLY TODAY!

WE OFFER:

• Diverse responsibilities
• Opportunities for growth
• Remote work environment
• Comprehensive benefits package
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Company-wide Bonus Plan
• Stock Options
• Salary DOE
• And more…..

ABOUT US:

nQ Zebraworks represents the combination of nQueue Billback, and its long history of delivering innovative products to the legal market, with the Zebraworks cloud-based SaaS integration platform. The nQzw team brings a deep concentration of legal technology expertise together in one place.

This is a remote work position with many of our team members located in the following areas of the country:

• Phoenix, AZ
• Albuquerque, NM
• Dayton, OH

Company Description

nQ Zebraworks is a fast-growing legal technology company with clients ranging from small firms to 5 of the 10 largest law firms in the world. We're in a new world where you can #WorkFromAnywhere. If that's what you want, then we're the right place to be! We have team members across the world, with concentrations in: · Phoenix, AZ · Albuquerque, NM · Dayton, OH · London, England · Sydney, Australia