Job Description

REQUIRED SKILLS:

• Amazon Connect development experience is a big plus
• 2+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
• Ability to design call-flows from requirement documentation and workshops
• Expert knowledge of 1 or more IVR development environment
• Java, JavaScript or other OOB language
• Working knowledge of IVR Environments and Operating Systems
• Working knowledge of telephony technologies including call routing, SMS, VOIP
• Understanding of APIs and web services
• Responsible for consistent release management and good change management practices.

·        Review and perform troubleshooting analysis of the core application logs.  

·        Team Player

• the more the better - Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloudformation, CI/CD, Node.js

·        AWS Certifications – big plus

• Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Scrum / Agile-flavored workflows

DUTIES

• Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices
• The developer needs to be an experienced IVR developer with AWS Connect experience.
• The candidate should have experience building contact flows (both call and chat) in AWS Connect.
• The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.