Job Description

Remote position

PROJECT

Company has won more business and will be expanding their Medicare services in several new states.

They are expanding Medicare to 200K users.

This Medicare Expansion project will create 7 new various positions in total for this team.

REQUIRED SKILLS

MOST IMPORTANT

Avaya PBX call flow development. MUST HAVE CREATED CALL FLOWS -

VDN, Vector (creating call flows), Call Back Assist

·         LOOKING FOR A CALL FLOW GURU!

·         Best candidate will be call center focused writing and developing call flows.

·         IVR project experience

·         Avaya, PBX, Call Flow Development, Session Manager Experience (BSR, LAI Variables).

·         Position is strictly Call Center focused, does NOT handle upgrades or hardware support.

·         The person will audit call flows and assist with IMPLEMENTING BEST PRACTICES WITH CALL FLOW DEVELOPMENT.

·         Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration/administration of Avaya Communication Manager

·         CMS (V18/19), ACD, IEX (Workforce Management) call center reporting

·         Working with local communication service providers (TDM, SIP) and Long Distance providers

·         Experience with Dialers (POM/CCT Pro)

·         Nice/Engage (Call Recording)

BONUS SKILLS

• Experience Collaborating with Network engineers and Telecom teams (internal and external)
• Service Now ticketing
• Toll Free Management
• Ingenius (CTI)
• Cisco or Avaya Certifications

SKILLS:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.
• Ability to troubleshoot issues and make system changes as needed to resolve issue.
• Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer development software across multiple platforms.

Company Description

We’re committed to empowering each individual who works with us to take charge of their career. You won’t be alone on your journey. Our dedicated team is here to serve you as a partner in the process. What we offer for you: Interview preparation Resume review and recommendations LinkedIn review Local job market information, trends, and insights Access to networking events Informational career centric seminars. Neteffects Consultant Care Program: Keeping in Touch: Whether it’s a quick call or email, coffee or lunch, our check-ins support as much or as little interaction as you’d prefer. We’re here if you need us. Events: Neteffects participates in a number of events each year and hosts some employee-only social gatherings. Remarketing: When your project is nearing completion, we’ll partner with you to get you ready to engage in your next consulting opportunity through Neteffects. From resume review, to interview preparation and offer negotiation; we’ll work hard to help you excel. Neteffects Benefits: Neteffects is about celebrating technology and the pro's that come with it. We offer a very competitive benefits package, which includes Medical, Dental, Vision, Life, 401k, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.