NetLine Corporation is seeking a Call Center Supervisor to help manage the call center group. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to our call center reps with the goal of meeting the group's performance level objectives. This is a temp-to-hire position.   RESPONSIBILITIES:

• Help manage a staff of 20-30 call center reps.
• Assist in implementation and maintenance of call center training program, providing reps with appropriate training and/or retraining.
• Spend time on the call center floor directly monitoring reps for quality assurance.
• Identify and recommend areas for development; establish and implement best practices.
• Assist with scheduling and managing the attendance process for reps.
• Perform other duties as assigned.

REQUIREMENTS:

• Minimum 2 years experience in a management or supervisory role within a high-volume call center environment. Outbound call center experience preferred.
• Strong leadership, organizational, project management and problem-solving skills.
• Experience in creating training materials and conducting training sessions.
• Outstanding verbal, written and presentation skills.
• Outstanding relationship building skills with a high degree of responsiveness and integrity.
• Must be flexible to working late shift if needed.
• Bachelor’s degree preferred.
• Highly proficient with MS Office and CRM.