Job Description
o9 Solutions, Inc.
Client Manager – USA
Consulting | o9 Solutions, Inc., 1501 LBJ Freeway, Dallas, TX 75234
O9 OVERVIEW
o9 is the premier AI-powered platform for driving digital transformations of integrated planning and operations capabilities. We provide highly specialized business planning and decision support software and professional services to bring some of the world’s best technologists and industry experts on the mission to create the most value generating enterprise software platform ever.
Leading global manufacturing and retail companies such as Bridgestone, Caterpillar, Interstate Batteries, Ocean Spray, Party City, Premier Nutrition, Restoration Hardware, Tata and Wilbur-Ellis are partnering with o9 to accelerate digital transformations of their integrated planning and operations management processes with AI- powered solutions on Microsoft Azure. Whether it is driving demand, aligning demand and supply, or managing P&L, any process can be made faster and smarter with o9’s AI powered digital solutions.
Our Integrated Demand Management (IDM) solutions are not just helping organizations forecast demand better. They are helping sense, analyze, plan and shape it to optimize sales and margin performance. Our Integrated Business Planning (IBP) solutions are helping organizations move from executive dash- boarding to a collaborative, analytic insights driven platform for alignment of cross-functional plans, initiatives and resources to changing market needs. Our Integrated Supply Management (ISM) solutions are powering digital supply chain capabilities that make complex supply chains dramatically more responsive, cost effective and reliable in meeting market needs.
JOB DESCRIPTION AND RESPONSIBILITIES
Manage and grow o9's customer base. build and mentor a team of world-class planning professionals to deliver outstanding results at o9's customers. deliver consistently to sales and revenue goals for the portfolio of accounts.
CUSTOMER MANAGEMENT:
-take ownership of one or multiple highly complex customer accounts;
-build long-term relationships at executive and operational levels;
-resolve project issues including timeline, budget, and scope;
-provide regular project communication and status reporting;
-project quality to ensure customer satisfaction and roi;
-grow the business from a sales and revenue perspective at the assigned accounts; and
-manage customer delivery.
TEAM MANAGEMENT:
-build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants.
PEER RELATIONSHIPS:
-work closely with R&D to communicate field-level insights and customer issues;
-help define functional requirements across disparate projects; and
-work closely with the marketing team for the specific customer events and press releases.
PRACTICE MANAGEMENT:
-financial/business planning annual/quarterly/monthly revenue forecast; and
-capacity/resource planning hiring plan to meet foretasted consulting staffing requirements.
THOUGHT LEADERSHIP:
-act as o9's thought leader in planning domain; and
-support marketing activities as required.
CUSTOMER EXPANSION AND SALES:
-responsible for expanding the customer account for future sales;
-accountable for the profit, margin and pricing for consulting services;
-oversee the invoicing and credit terms for managed clients; and
-responsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines.
MINIMUM QUALIFICATIONS
Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of study
10+ years retail and consumer product supply chain experience that must include demand planning, assortment planning, order fulfillment and allocation planning
Retail and consumer product supply chain experience must include: completion of 5 projects involving the implementation of supply chain solutions software for a fortune 500 retailer and consumer packaged goods (CPG) customer that must include experience in managing the project margin and achieving project completion within the given margin criteria; serving as part of implementation cycle team on at least 6 projects for retail planning software such as assortment, demand, fulfillment, size scaling, store planning and financial planning; leading 4 teams through implementation cycle for retail and CPG supply chain solutions, that must include the facilitation of change requests process during the implementation cycle, and providing guidance, mentoring, feedback and coaching to the project team; demonstrated ability to build and manage a team of high caliber planning practitioners including functional subject matter experts, engagement leads and implementations consultants for 3 projects;
3 years experience in each of the following: management of financial/ business plan with post license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance);
4 years of experience resolving customer project issues, that must include 4 years experience escalating issues to the appropriate parties for the successful implementation of the project on time, budget and scope; and
5 years experience interfacing closely with R&D team to provide the field level insight and customer issues.
LOCATION
Dallas, Texas, USA
TRAVEL
Requires 50% travel primarily domestic, possibly international.
POSITION TYPE
Full Time