Job Description

Who is o9?

We’re always looking for great talent to join our o9 team. 

o9 Solutions is the premier AI-powered platform for driving digital transformations of integrated planning and operations capabilities. We help enterprises to digitally transform their supply chain with a cloud-based platform that connects the supply chain end-to-end. Whether it is driving demand, aligning demand and supply, or managing P&L, any process can be made faster and smarter with o9’s AI-powered digital solutions. 

 Our headquarters is located in Dallas and we currently have offices in Amsterdam, Barcelona, Bangalore, Tokyo, and Seoul. We’ve expanded our value-adding activities to leading industries including semiconductors, automotive parts, retail, consumer goods, machinery, cosmetics, home furnishings, steel, consumer electronics, marine electronics, nutrition, surgical equipment, and agriculture. 

Are you a data-driven and an entrepreneurial self-starter who deals well with ambiguity? 

We are seeking a highly motivated and exceptionally competent Functional Consultant to join our team in Dallas, Texas. 

Job Description    The Functional Consultant-USA role will support o9’s US-based customers post-implementation to ensure customer success and support. Also ensure the effective operation of o9’s solutions. Will work closely with product development, product management and services/support teams. Successful candidate will get to work directly with o9 clients on a daily basis via phone and occasionally in person.     Responsibilities:

• Own the executing experience with regards to implementing planning applications.
• Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
• Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.
• Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.
• Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.
• Support Super User and End User training, for a global user base. 
• Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

 What you should possess:

• 1or more years’ of experience with implementing planning applications.
• Statistical, optimization and simulation skills through software tools and packages like R/Java script/python is desirable.
• Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP.
• Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable.
• Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation.
• Strong ability to lead by example and demonstrate proficiency in both product and domain.
• Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure.
• Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key.
• Masters or higher degree Operations Research, Industrial Engineering, Engineering Management, Business Analytics, or related fields with a concentration in Operations or Analytics

Travel: 10 - 25% - short term.

What we offer: 

o9 Solutions offers a recognition-rich, inclusive culture and is committed to investing in our employees through a comprehensive compensation and benefits package that includes health insurance, life, and disability, retirement benefits and programs to help you with work/life balance. Most of these benefits are effective on your date of hire. 

·       A trusting, fair, respectful, transparent, and friendly work culture 

·       Accessible and engaged senior management, friendly supportive colleagues, and lots of opportunities for progression. 

·       Opportunity to work across a variety of sectors, a technology-driven environment equipped with the very best tools that support collaboration and communication, and endless opportunities to learn! 

·       Perks, such as free snacks, drinks including soft drinks, coffee, beer & wine, company parties, game rooms, and ping pong/pool tables. 

·       A knowledge-sharing, entrepreneurial culture 

·       Flexible working hours, remote and mobile working initiatives, and unlimited paid time off 

·       Reimbursement for cell phone expenses 

·       Exposure to the biggest brands in the world 

·       Possibility to really make a difference in a scale-up environment 

o9 Solutions is an equal opportunity employer and seek applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.