ABOUT US:

omo - Power Your Career (PYC) is a practice management organization leading the way in healthcare talent solutions. The organization provides access to the most comprehensive network of quality healthcare professionals, supporting over 700 physicians in over 200 independent practices across sunny Southern California.

We are your healthcare career matchmaker. We pride ourselves on finding and pairing top talent with independent practices in multiple specialties including, but not limited to Family Medicine, Internal Medicine, Concierge Medicine, Cardiology, Plastic Surgery, Pediatrics, Dermatology, Neurology, Orthopedics, Oncology, General Surgery, and many more. We represent candidates that want to work in a smaller, independent practice that offers highly specialized and focused care.

POSITION DESCRIPTION: 

Are you passionate about providing excellent patient care and making a difference in someone’s life? Join our team of experienced professionals who work collectively to bring the highest-quality treatment in a compassionate and caring atmosphere to our patients. We are committed to providing our patients with the best possible medical care.

RESPONSIBILITIES & DUTIES (INCLUDING BUT NOT LIMITED TO):

• Communicates effectively with clients and medical professionals, presents a positive impression of the organization. Answer questions and offer other information, as requested, to provide patient-focused service.
• Supports phone center with high volume calls averaging 13000+calls per month.
• Answers telephone calls promptly and politely. Schedules appointments and performs verification according to provider rules and guidelines, documenting service requests. Document all call information according to standard operating procedures.
• Coordinates scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency. Schedules clients serving multiple medical offices, taking into consideration client location, facility capabilities, insurance requirements, type of exam.
• Assist with patient reminder calls as requested and make, reschedule appointments when necessary. Educate patients on office policy related to appointments
• Schedule the proper appointment type (location, time, provider, office location). Obtains proper approval for schedule changes or cancellations as appropriate.
• Respond to patient portal appointment requests. Manage individual scheduling buckets, including patient cases, portal requests, return to office orders and follow up on missed/cancelled appointments.
• Obtains and confirms pertinent billing and demographic information and accurately enters the patient and insurance information into the EHR system.
• Works closely with Staff and Physicians and outside Physician offices and Pharmacies to ensure accuracy.
• Provide assistance with mailings and other projects as call volume permits.
• Clinical Care: Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required 
• 1+ years of previous patient scheduling, call center, or reception experience 
• Basic knowledge of health care terminology Knowledge of Microsoft Office and personal computers

DISCLAIMER:

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE(S) INCUMBENT IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY OTHER JOB-RELATED INSTRUCTIONS AND TO PERFORM ANY OTHER JOB-RELATED DUTIES REQUESTED BY ANY PERSON AUTHORIZED TO GIVE INSTRUCTIONS OR ASSIGNMENTS. ALL DUTIES AND RESPONSIBILITIES ARE ESSENTIAL FUNCTIONS AND REQUIREMENTS AND ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES. TO PERFORM THIS JOB SUCCESSFULLY, THE INCUMBENTS WILL POSSESS THE SKILLS, APTITUDES, AND ABILITIES TO PERFORM EACH DUTY PROFICIENTLY. SOME REQUIREMENTS MAY EXCLUDE INDIVIDUALS WHO POSE A DIRECT THREAT OR SIGNIFICANT RISK TO THE HEALTH OR SAFETY OF THEMSELVES OR OTHERS. THE REQUIREMENTS LISTED IN THIS DOCUMENT ARE THE MINIMUM LEVELS OF KNOWLEDGE, SKILLS, OR ABILITIES. THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE, OTHER THAN AN “AT-WILL” RELATIONSHIP.

EOE:

THE COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER, DRUG-FREE WORKPLACE, AND COMPLIES WITH ADA REGULATIONS AS APPLICABLE.