We are looking for a Collections Specialist to join our Accounts Receivable team for OpenTable, North America. The Collections Specialist will provide daily customer service for billing/collection issue resolution and responsible for maintaining a diversified customer portfolio. The Collections Specialist will be expected to deep dive into AR processes and identify opportunities for improvement as well as risk mitigation of existing processes.

RESPONSIBILITIES

• Design and implement customer strategies to better resolve collection issues, determine customer profitability and recommend account modifications to ensure customer satisfaction and improve customer retention.
• Manage customer portfolio
• Produce ad hoc reports needed for management review.
• Work with other Collectors to lower monthly DSO.
• Submit refunds for qualifying customers.
• High contributor to monthly cash collection target goal.
• Collaborate with management and team members to streamline and improve current processes.

QUALIFICATIONS

• College degree preferred
• 2 to 5 years’ experience in Accounts Receivable
• Excellent organizational and planning skills: task prioritization and effective time management.
• Strong acumen for data analysis.
• Strong writing, presentation and informal communication skills.
• Ability to understand issues and solve problems in a timely manner.
• Proven ability to work across many departments to solve problems and achieve results.
• Thorough knowledge of Microsoft Office products and Accounting software (Great Plains knowledge preferred).

ABOUT THE TEAM We are inspired by our fast-paced environment.  

The Finance organization is made of up highly motivated, high performing individuals who are continually looking to find efficiencies through process improvement and system implementations. We work hard but also know how to have fun and work cohesively as a team.  We enjoy partnering cross functionally and strive for seamless internal and external customer interactions.  ABOUT US OpenTable, part of Booking Holdings (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 21 million diners per month via online bookings across more than 40,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other helpful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to manage their reservation book, streamline their operations, and enhance their service levels. Since its inception in 1998, OpenTable has seated over 1 billion diners around the world. The Company is headquartered in San Francisco and has bookable restaurants in more than 20 countries including Australia, Canada, Germany, Ireland, Japan, Mexico, United Kingdom and the United States.