Job Description

Pace Systems, Inc. is a Comprehensive IT, Security, Electrical, Audio Visual, and Software Solutions located in Naperville, IL. We're currently seeking Help Desk Support for a client located in Aurora, IL.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• A+ Certification Preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Essential Duties

• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical problems
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Configures and supports internal and/or external networks
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications and equipment
• Maintains a log of completed work using an incident-tracking application

***APPLICANTS MUST BE ABLE TO WEAR A CDC APPROVED MASK AT ALL TIMES IN CLINIC-LIKE ENVIRONMENT

THIS POSITION IS NOT REMOTE

Company Description

Pace Systems provides comprehensive IT, Security, Audio Visual, and Software Solutions to medium and enterprise-level organizations, including those in healthcare, higher education, and commercial real estate. Our company has been providing technology solutions since 1983 and we pride ourselves on implementing true end-to-end solutions all under one roof - from design and implementation to on-going service and support.