Palo Alto Networks® is the fastest-growing security company in history.
We offer the chance to be part of an important mission: ending breaches
and protecting our way of digital life. If you are a motivated,
intelligent, creative, and hardworking individual, then this job is for
you!
The Global Practice Leader – Security Operations Center will be
responsible for creating and driving the Global practice, implementing a
worldwide community of Professional Services consulting staff with
skills and interest in the target Domain, and aligning this community
with the field Sales, Sales Engineering teams, Services Sales teams,
Marketing and relevant engineering functions.
The Global Practice Leader will report directly to the Vice President of
Professional Services and will work collaboratively with the Theater
Leaders and the extended worldwide Professional Services leadership
team.
Responsibilities:
- Build and grow the practice in collaboration with other Global
Practice Leaders to translate the Professional Services (PS) vision
and ongoing daily operations into globally consistent and measurable
objectives, metrics and dashboards.
- Work with Global Practice and Theater Leaders to create the practice
with local resources as a highly visible team leading and driving a
common agenda, cadence and information flow to foster collaboration
and generation, capture and re-use of intellectual property
- Lead the process to define and implement New Services offerings,
Best Practices and Delivery Templates across the Practice. This
includes leveraging existing capabilities and developing new
capabilities in conjunction with the Professional Services Center of
Excellence team
- Participate and contribute domain expertise, including customer use
cases as part of standard PS Readiness workshops for emerging
technologies that are part of the domain practice
- Recognize opportunities to streamline training to new hires, the
field and PS Partners through the development of training
- Work with the PS Partner Manager, Sales and PS Theater Leaders to
deliver and enable service delivery partners
- Engage with senior sales leadership to determine and align Practice
activities and sales engagement to prioritized sales programs and
promotions, ensuring alignment is driven through all theaters
- Partner with Services Marketing to identify gaps and opportunities
in the Palo Alto Networks Professional Service portfolio. Partner
with the Palo Alto Networks Services Development Team in the
development and implementation of new services to meet customer and
market demands and to provide new revenue opportunities
- Facilitate distribution and use of pre-scoped Service packages for
Select PS Partners including Datasheets, Delivery Templates, and
other collateral as needed
- Working with the appropriate Engineering teams to integrate PS into
the New Product Introduction processes in both product scoping and
field readiness phases
- Gather and communicate feedback on products from the field and
communicate to the engineering teams to facilitate field level
feedback
- Utilize appropriate data acquired from the PS Automation tool -
Clarizen and other systems to identify work processes and work
breakdown structures which can be automated to drive maximum
efficiency and program profitability
- Identify current tool set gaps and drive any new tool identification
and implementation plans
- Develop and coach appropriate practice team members
Qualifications:
- Typically requires 15+ years of related experience
- In-depth experience with private and public Cloud technologies such
as Amazon Web Services & Microsoft Azure are required
- Large-scale virtualization solutions architecture and delivery with
Enterprise and/or Service Provider customers where virtualization
environments such as Open Stack/Contrail, VMware NSX and KVM were
used
- Extensive experience in Professional Services consulting delivery,
including conflict management and hands on delivery experience of
technical projects
- Demonstrate an excellent understanding of the industry, the
customer's business issues, and the most appropriate solution
architecture to meet their business goals
- Proven skills to contribute to development of company objectives and
principles and to achieve goals in creative and effective ways
- Has proven experience in creating a collaborative and teaming
environment within teams with a specific focus on best practice
development and harvesting of intellectual capital for re-use
- Strong influencing skills and the ability to present at industry
events regarding Security Technologies and Services; ability to
compare our products and solutions with other industry options
- History of building trusting relationships with Engineering teams,
Sales, Marketing, and service delivery Partners
Learn more about Palo Alto Networks here and check out our fast facts
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