Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

 

The Cloud Designated Engineer is responsible for managing all the technical aspects of our relationship with some of our largest clients. You will provide top-quality technical service and business support, occasionally visit customers face to face, arrange training for customers, and host regular status meetings with technical and executive customer contacts.

 

Responsibilities:

• Provide business, technical, and product knowledge
• Address product related questions and technical challenges
• Assist customers with custom scripts written in JavaScript and/or Ruby
• Educate clients on how new and existing product features and functionality work, and how they can improve their business security
• Ensure client tickets and escalations are resolved in appropriate time
• Accurately replicate, identify, and document software issues
• Document feature requests for customers and partner with product and engineering teams to ensure completion

 

Qualifications:

• Experience with Azure and/or AWS is a must
• Need to know one or more scripting languages, preferably JavaScript and/or Ruby
• Excellent interpersonal skills that build positive relationships with customers and team members
• Bachelor or Master’s Degree in Computer Science, Economics, Business Administration or any quantitative and analytical discipline, or equivalent experience
• Ability to match clients’ business requirements with product capabilities
• Strong capability to organize work schedule and time to ensure deadlines and commitments are always met

 

Learn more about Palo Alto Networks here and check out our fast facts 

 

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