As a Technical Writer at Palo Alto Networks, you will directly help our
customers, partners, and internal employees to better understand how to
configure and use our products. Your primary contribution will be to
manage (create and maintain) the release notes documentation for Palo
Alto Networks products. Additionally, you will support the Tech Pubs
team by resolving doc bugs, identifying and addressing customer
documentation concerns, and performing copy edits and production reviews
of content before it is published to our website.
This position requires you to be a quick learner. You will need to
become familiar with all Palo Alto Networks technology and hardware and
to collaborate with a diverse group of engineers throughout our company
who will help you to accurately determine status and to author and get
approval for descriptions of release notes issues. You will need to be
flexible, creative, and committed to delivering accurate and quality
documentation as determined by our release dates through a combination
of the following competencies:
- Facility with technology—You’re not afraid to be hands-on with the
product and put yourself in the user's shoes. You are curious not
only about how a feature works but also what the consequences are if
a customer is incorrectly informed about a known issue or change
to behavior.
- Facility with the written word—You like writing more than you like
doing anything else and you have an innate ability to take complex
material and explain issues in concise, consistent, and
easy-to-understand descriptions.
- Customer focus—You can account for the many readers of Palo Alto
Networks documentation who are not, yet, networking experts by
translating technical jargon into descriptions that are
easily understood.
- Commitment to quality—You welcome, regularly reference, and help
improve style and terminology guidelines to ensure that
documentation—both English and translated—is consistent, accurate,
and efficient.
- Quick learner—You enjoy and excel at solving puzzles; you can
quickly grasp new concepts and how concepts are related so that you
can accurately identify and isolate the facts that a customer must
know to resolve their issues.
- Interpersonal skills—You can quickly establish collaborative
relationships with developers, QA, Product Managers, customers, SEs,
and technical support engineers to gather the information you will
need to thoroughly and accurately develop and deliver release notes
on time.
- Planning and organization—You can track and manage multiple
overlapping releases and often complex email threads and other
avenues of research with minimal direction.
- Flexible—You excel at multitasking and can transition from one task
to another seamlessly to accommodate changes in deadlines, status,
understanding, and availability of SMEs.
- Attention to detail—You ensure that you make time to edit your work
to ensure the grammatical, stylistic, and technical accuracy
demanded of enterprise-level documentation before submitting
documents to coworkers for technical and copy edit reviews.
- Initiative—You’re not afraid to propose changes to improve process
and quality.
Qualifications:
- 2-5 years’ technical writing for a networking or network
security company.
- Must have a good knowledge and background of networking and security
products, including an ability to perform basic configuration of
these products.
- Strong initiative and ability to work independently with
limited direction.
- Excellent written and verbal communication skills.
- Proficient with Excel, including the ability to create and utilize
scripts for filtering, identifying, and tracking bugs; experience
with both visual basic and managing cases in JIRA is
highly desirable.
- Proficient with FrameMaker and Acrobat Pro.
- Experience with Structured FrameMaker is a plus, as is experience
with topic-based writing and DITA XML in general; experience with
Adobe AEM6 is also desirable.
Learn more about Palo Alto Networks HERE and check out our FAST FACTS