Palo Alto Networks® is the fastest-growing security company in history.  We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

 

Palo Alto Networks (Evident Team) is looking for a dedicated and hardworking Customer Success Manager who will work with customers post-sale and be the point of contact to ensure they have the best experience and get the most value and ROI from our platform.  The Customer Success Manager should be extremely professional, have attention to detail, and excellent skills on the phone.

  LOCATION - Reston, VA or Pano, TX

Responsibilities:

• Advise customers on best methods to take full advantage of our platform
• Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the process
• Track and ensure a high renewal rate is achieved
• Work with existing customers on upsell opportunities
• Travel periodically to customer conferences or onsite meetings
• Report on customer satisfaction and feedback

 

Qualifications:

• 2-3 years of Customer Success Manager experience
• Professional written and verbal communication skills
• The ability to manage and lead meetings with customers by phone and via web using Zoom
• Personable with a proven ability to establish and build effective working relationships
• Passion for customer service and sales
• Ability to multitask and handle matters with no supervision and with excellent follow up
• High attention to detail
• Energized by making customers happy and successful
• Experience in Salesforce

 

Learn more about Palo Alto Networks here and check out our fast facts 

 

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