Job Description

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking fully remote Estate Care Specialists to join its team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner. Key characteristics of a successful Estate Care Specialist include excellent communication skills, ability to prioritize, empathy, active listening, and business appropriate technical skills.

If you are an AMAZING CUSTOMER SERVICE PROFESSIONAL with experience in financial services and/or collections, who wants to make great money working at an amazing company then keep reading!

WHAT WE OFFER ✔ ✔ Structured Sign-on Incentive ✔ Medical benefits ✔ Dental benefits ✔ Vision benefits ✔ Company-matched 401k ✔ Life insurance ✔ Vacation time ✔ Sick time ✔ Paid holidays ✔ Paid training ✔ Refer-a-Friend bonus schemes

WHAT WE'RE LOOKING FOR

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Awesome Customer Service Professionals to join its team. The incumbent will proactively work assigned accounts to maximize accurate and timely payments. This will be a fast-paced, goal-oriented environment.

✔ Creative individuals who are self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency. ✔ Money-motivated individuals looking for a highly competitive salary and monthly bonus package, along with clearly defined career path opportunities. ✔ Compassionate individuals with strong communication, problem-solving and analytical skills. ✔ High-school diploma, or equivalent. Associates degree or higher preferred. ✔ 5+ years of experience in debt collections, customer service, or similar phone-based employment. ✔ Experience in a telecommunications environment is preferred.

WHAT WE REQUIRE

✔ Recover outstanding account balances for clients. ✔ Making outbound collection calls in a professional manner while keeping and improving customer relations. ✔ Review and monitor assigned accounts and all applicable collection reports. ✔ Provide timely follow-up on payment arrangements. ✔ Mail correspondence to consumers to encourage payment of delinquent accounts. ✔ Provide customer service regarding collection issues in heavy traffic call-center. ✔ Resolve client discrepancies; reconcile customer disputes pertaining to outstanding due balances. ✔ Achieve minimum requirements on all key performance indicators. ✔ Meet defined department goals and activity metrics. ✔ Daily / weekly reporting to direct supervisor. ✔ Provide written account information as requested by consumers.

About Phillips & Cohen Associates, Ltd.

PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.

Company Description

Phillips & Cohen Associates was formed in 1997 and quickly established a reputation as a responsible and trusted partner to industry leaders around the world. We have three regional offices in the United States (including a dedicated analytics center) and international offices in Manchester United Kingdom, Quebec Canada, Melbourne Australia, and Madrid Spain. Our business has achieved national and international prominence by providing highly effective financial recovery services that include compassionate Deceased Care and Probate, Pre- and Post Charge-Off Credit Card, Business Card, Consumer Retail, Debt Management, and Cease and Desist solutions. Our clients range from mid-sized firms to leading national and international creditor and banking institutions. We serve the consumer credit industry, banking and loan marketplace, as well as specialized industries including healthcare, utility, education, and telecom. Our management includes in-house attorneys who understand the legal process and the evolving statutes that govern our industry. We play leadership roles in our industry’s principal trade groups in America and internationally. And we continually set new standards for technological and service innovation.