Job Description

This role opens up endless possibilities for your career. The company is a Silicon Valley startup with eCommerce, Managed Services and Support business. Partners include AT&T, Google, Microsoft, Antivirus brands, and more. The possibility of learning on the job is immense. A good telesales professional can grow exponentially with the right training. 

Ideal Candidate: 

At least 18 years of age, have a high school diploma or have earned your GED, be able to work flexible hours during weekends and holidays. Have a strong working knowledge of Windows or Mac. 

What makes a successful call center executive? 

• Clear and effective Communications - Positive Attitude - Patience - Adaptability - every call is different - Calm under pressure

Your work day: 

May sell all products and services offered by the company to new and existing customers. It is your job to connect people with the products and solutions they need. The products range from selling Laptops and Software applications, to Internet Services and Cable TV solutions and services. Helping customers with payment plans, upgrades, billing and support issues is an integral part of the job. 

What will you do? 

• Handle customer questions, inquiries with the highest degree of courtesy and professionalism to sell new products or resolve customer issues with one call resolution. 
• Offer alternative solutions where appropriate with the objective of acquiring or retaining customer's business. 
• Handle business transactions in connection with activation of new customer accounts on a computer terminal. 
• Communicate with customers using web-based tools and demonstrate the associated proficiency in typing and grammar. 
• Make financial decisions to protect/collect revenues and adjusts customer accounts. 
• Has broad working knowledge of company practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Call Center. 
• May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. 
• May assist in training new employees. 
• Performs other duties as assigned by management.

GENERAL DUTIES: 

The essential functions listed below are representative of duties performed by a call center executive. Duties generally include but are not limited to the following: 

• Sell, up-sell and cross-sell to new and existing customers 

• Answers customer issues concerning services, products, and report problem areas 

• May be required to work in one or multiple queues/skill sets over various customer contact channels 

• Responsible for improving customer retention through programs and service provided to the customer 

• Utilizes mechanized systems to initiate and complete service orders and handle customer requests 

• Continually maintain working knowledge of all company products, services and promotions 

• Make recommendations according to customer's needs on features, accessories, upgrades and rate plans 

• Utilize operational systems to process purchases of products and services 

PHYSICAL REQUIREMENTS: 

• Employee may be required to sit for long periods of time on the phone while using computers. 

SPECIAL JOB REQUIREMENTS: 

• Assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required. 

TRAINING:

• Webinars, self-study and in-person sessions. 

• On-the-job training.