Client Success Manager

quinstreet

Client Success Manager

Foster City, CA
Paid
  • Responsibilities

     

    Client Success Manager

     

    Corporate Overview

    QuinStreet makes the digital media channel affordable at scale for marketing clients. We match high-intent consumers in one of the nation’s largest media networks to the right solution and the right client.

    Our industry leading segmentation & matching technology platform allows marketing clients to target and reach “research & compare” customer prospects, segment by segment. Our databases and optimization algorithms are built from almost 20 years and billions of dollars of online media experience.

    We believe in the direct measurability of digital media. We believe in performance marketing. (We pioneered it.) And we believe in the advantages of technology. We bring all of this together to deliver truly great results for our clients in the world’s biggest channel.


    Job Category

    Analytics is a core business function in the Education vertical and our Client Success Managers are responsible for running various analyses to determine areas of focus, projections for management, client optimization, and testing. This role requires an individual that will be very analytical, skilled at managing relationships, detail-oriented, resourceful, and able to prioritize multiple projects under tight deadlines.  We are looking for someone who is extremely smart and analytical candidate that has a track record of success leveraging data to grow accounts, establishing deep/sustainable client relationships.


    Responsibilities

     

    • Full P&L responsibility for a set of client accounts with performance measured on revenue and profit results
    • Active management of client relationship, setting and managing expectations proactively
    • Analysis of significant amounts of data to identify trends and/or patterns which lead to specific insights about programs
    • Provide thought leadership in developing new, innovative marketing practices
    • Regularly work to identify unfulfilled client needs and develop & sell products & services to meet those needs
    • Management of monthly product reconciliations and client billings

     


     

     

    Qualifications

     

    • BA/BS degree in Economics, Statistics, Mathematics, Computer Science, English, Marketing, or any related field
    • 2-4 years of experience working directly with clients in a consultative account management position is strongly preferred
    • Good grasp of online performance marketing
    • Solid understanding of web metrics, online pricing structures (CPM, CPC, CPL, etc.) and how they impact the profitability of a business
    • Must be able to grasp the key drivers of the business, be comfortable with multi-tasking and have the ability to independently prioritize tasks given business drivers
    • Outstanding analytical skills and rigor, excellent at complex problem-solving
    • Must be very comfortable with numbers and highly proficient in Excel to analyze data
    • Thrive in a fast-paced, team environment

     

    QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.