Job Description

MSP HELP DESK ENGINEER

IT HELP DESK EXPERIENCE REQUIRED

SAINTSBURY.IT is currently seeking an IT HELP DESK ENGINEER with PC (Mac a plus) experience to handle remote and on-site support for a rapidly growing MSP. The ideal candidate will provide desktop support to clients via phone, email, chat, RMM and or on-site support.

The candidate must be able to diagnose and solve hardware and software issues.

JOB RESPONSIBILITIES:

• Provide support to end users on a variety of technical issues including but not limited to Windows PC troubleshooting , printing, Office 365, email and Internet security, backups and restores, VoIP. etc.
• Troubleshoot PC, malware, phone system, servers, software, and hardware issues.
• Provide support for iPhone, iPad, Android devices, printers, networking,
• Wi-Fi, etc.
• Perform break-fix repair, virus removal, and image desktops
• Work closely with other consultants for collaboration on client projects
• ·Document procedures
• Special project as assigned
• Other duties as needed

EXPERIENCE REQUIREMENTS:

• Windows 10, Office 365, Active Directory, and Windows server
• Ability to learn new technologies quickly
• Solid networking knowledge (DNS, DHCP, TCP/IP, routing, firewalls, WiFi etc.)
• Ability to multi task and handle issues in a fast-paced environment
• Must be able to work independently and be resourceful in problem solving
• ·Mac experience is a plus (not required)
• 2 year technical school degree or higher preferred
• 5+ years of experience working in Help Desk
• 2 years experience with RMM tools (Kaseya VSA preferred)
• Must have excellent communication and customer service skills
• Must thrive in a collaborative team environment, share knowledge and enjoy creating solutions
• Preferred: A+, Network+, or MCP certification
• Must be able to work an irregular schedule, including off hours