Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.
THE ROLE: Xylem seeks a Project Manager to be the main point of customer contact for all projects from order receipt to final project close/payment (i.e., order to cash cycle). The Project Manager will interact with Contractors, Consulting Engineers, End-Users, and internally with Sales/applications, Engineering, Service, and our Growth Centers (ie, Flygt, Leopold, Sanitaire, and Wedeco). The Project Manager will be responsible for revenue delivery and customer satisfaction. ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES: •Develop general knowledge of Xylem products and applications •Drive a highly responsive culture to both internal and external customers to provide timely and accurate information •Act as main Xylem point of contact for our customers (Contractor, Consulting Engineer, End-user) and our 3rd party channel/sales throughout life of project from booked purchase order through final customer sign-off and final payment •Review project documentation (contract, proposal, cost sheets), identify and manage project contractual and/or scope risks and opportunities (terms, margin, schedule, etc.). Negotiate change order scope, amounts, and terms. •Create project master schedule (i.e., Gantt chart or stage gate dashboard) for all deliverables with customer and agreed to communication protocol, expected turnaround time on deliverables (in writing), and critical success factors on project •Effectively communicate internally with engineering, service, and sales teams, etc., to ensure all departments are aligned and agree to project deliverables •Maintain project schedule throughout life of project, adjust as necessary based on customer driven needs, and set priorities on deliverables internally •Identify and facilitate resolution of customer issues throughout project life cycle •Facilitate customer (e.g. consulting engineer) review and approval of submittals and Operation & Maintenance (O&M) manuals to keep project on schedule •Accurately forecast project sales (deliveries) and execute projects to meet Xylem monthly, quarterly, and yearly forecasted goals •Travel, as necessary, to customer jobsites for face-to-face project kick-off meetings and during critical project milestones (as necessary) to drive customer intimacy •Define, recommend, implement and utilize sound project management principles (PMO), tools, and procedures in the execution of duties, including, but not limited to: project scheduling, contract terms review, documentation control (e.g. approval process), project costing/margins, commercial bonding and insurance certificates, milestone deliverables & invoicing/payments, sales forecasting •Review project documentation as an internal audit step to ensure designs are in accordance with company standards and project specifications •Lead project learning cycles to provide post-closeout project feedback to all functional groups to highlight lessons learned and areas of improvement/opportunities for future projects •Support Manager of Project Management in developing and maintaining Standard Operating Procedures (SOPs) and supporting documentation. •Work with sales and marketing to influence marketplace via white papers, presentations, and case stories at regional/national trade shows and industry conferences MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION: •Bachelor of Science Degree in Engineering or related field combined with at least five years of project management experience within an engineered to order equipment business. •Demonstrated ability to read and interpret engineering drawings and specifications and satisfactorily resolve difficult technical and business issues •Deep understanding and experience with project management best practices (PMO) •Excellent interpersonal, collaborative thinking and communication skills (written & oral), with a strong customer focus. •Excellent organizational, prioritization, and planning skills. •Strong leadership, conflict resolution, negotiation, and analytical/decision making skills. •Excellent task management & organization skills (creation of Standard Operation Procedures and necessary tools/collateral to establish standard work) •Proficient in Microsoft Office, MS Projects, and CRM (a plus) •Six Sigma Green Belt Certification is a plus •PMP Certification is a plus PHYSICAL DEMANDS •No unique or specific physical requirements other than the ability to attend offsite project meetings and inspect jobsites. •Domestic and international travel as required. WORK ENVIRONMENT •Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. •Travel: As required to fulfill the duties listed above. Nationwide: up to 10%.
EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED