Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: Xylem seeks a Senior Strategic Account Manager to develop and maintain relationships with strategically important large customers, specifically focused on the EPC, Oil & Gas and Mining Industries.  Assigned to three to five identified customers, this position will be responsible for achieving sales quota and assigned strategic account (global and regional) objectives and represents the entire range of company products and services to assigned customers.  

ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Enlists the support of sales, marketing, product management, engineering, operations and all other resources required on an as needed basis.
• Closely coordinates company leadership and executive involvement with customer management as required.
• Works closely with Customer Service to ensure customer satisfaction (positive net promoter score) and problem resolution is managed in a timely manner.
• This position may have direct report staff assigned to support responsibilities in specific customers.
• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings (positive net promoter score) that meet company requirements.

MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

• Four year college degree from an accredited institution
• Minimum ten years of strategic sales experience in a business to business sales environment
• Solid presentation skills with small, large and diverse groups
• PC proficiency, CRM, CPQ and all relative Microsoft Suite products

PREFERRED QUALIFICATIONS:

• Masters of Business and Administration

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 pounds), office environment
• Ability to safely operate a company vehicle continuously for a minimum of 2 hours per day as needed
• Regularly required to sit or stand, reach, bend and move about facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise (to maximums of 95 decibels)

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED