Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: Smith-Blair, a Xylem brand, seeks to hire a Quality Control Manager to join their Product Engineering team in Texarkana, Arkansas.  The Quality Control Manager will oversee all aspects of quality and manages quality personnel.  Tracks quality trends and assists manufacturing with quality improvements.

ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

• Manages the RMA process and customer returns.
• Works with product engineering to design products with less potential for defects.
• Tracks quality problems utilizing problem detail reports. Oversees and maintains problem detail reports.
• Creates monthly quality reports explaining quality trends including PPM calculations.
• Provides technical assistance to Marketing, Field Sales, and Customer Service.
• Capable of utilizing and correctly selecting measurement devices from tape measure to Coordinate Measuring machines.
• Coordinates returned product testing with Test Engineer
• Performs dimensional and material analysis on competitive products.
• Carry out special assignments as required by Engineering Manager.

MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

• S. Engineering or Quality related degree
• Minimum 5 years’ experience in a quality related management position with extensive experience with ISO 9001.
• Working knowledge of Microsoft Office products
• Ability to communicate effectively to all levels of the organization
• Ability to work in a team environment
• Ability to train others
• Ability to work with little or no supervision

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED