Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com. Goulds Water Technology, a Xylem brand, seeks to hire a Technical Customer Service Analyst to support our customers. The TCSA will interface with customers to handle inquiries on products and orders, coordinate order management with internal departments and provide general assistance to the Sales organization. This role will be based out of the Seneca Falls, NY office.
THE ROLE: Primary contact for customers and sales for pumps/parts business. This position is accountable for answering Tier I & II technical calls and providing interface with external customers, Sales and Operations. The Tech CSA provides superior customer service and adds value to our products by functioning as the first line of contact for our pumps & parts business through quotations, follow-up, and expediting processes. This position is essential for the business to develop a close supportive relationship between customers, Product Managers, Sales Force and our Engineering Department.
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PREFERRED QUALIFICATIONS:
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(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
WORK ENVIRONMENT:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED