Application (Sales) Engineer

S

sensus

Application (Sales) Engineer

Charlotte, NC
Paid
  • Responsibilities

    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

    The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

    THE ROLE: The Sales Engineer is responsible for providing technical sales support to consulting engineers, contractors, end-users, and 3rd party business partners while collaborating within the organization to obtain sales orders and meet sales goals. The position will be part of a team that strives to achieve overall company goals in terms of revenue and profitability, image, reputation, and customer service. The Sales Engineer will require strong interpersonal and communication skills collaborating with customers and interdepartmentally with sales, engineering, project management, service, and R&D. This position requires a self-starting individual who is highly results-driven to work in a team environment managing multiple projects with changing deadline pressures.

    ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

    • Provide quality technical sales support to 3rd party channel partners to enable them to successfully sell Wedeco products in the assigned territory.
    • Proficiently apply UV Disinfection, Advanced Oxidation and Ozone products and processes to best serve the needs of our customers and comply with Corporate, Professional, and Industry standards.
    • Review and comprehend the customer’s specific technical requirements primarily communicated through design plans and specifications.
    • Responsible for the development of the design data, system sizing, and Xylem’s supporting technical documents and drawings for the application.
    • Provide technical support to the Senior Sales Engineers and Regional Managers for preparation of bids and proposals.
    • Compare and contrast customer specification requirements with Xylem’s standard product offering to identify areas of specification compliance risk.
    • Interface with Product Managers, Project Engineering, and Purchasing as required to understand and account for project execution strategies, schedules, and costs in the development of tender deliverables.
    • Support the bid and tender process ensuring all milestone dates are met, all documentation is prepared and stored in accordance with Company standard procedures, risk assessment process is followed, and all CRM information is properly updated through the life cycle of each sales opportunity.
    • Prepare and administer tender package consisting of bid forms, technical proposals, drawings, cost estimates, pricing, production and delivery schedules, and additional information as required in accordance with existing company standard procedures and policies.
    • Develop sales handover documentation packages that outline all required information and correspondence relevant to executing the project orders.
    • Engage in project kickoff meetings to ensure smooth handoffs to project execution teams.
    • Work with Regional Managers and Senior Sales Engineers to provide web-based, lunch and learn, or trade show based training on updated products, applications, and success stories to 3rd party channel partners and key customers to grow the opportunity funnel.
    • Provide technical specifications and collateral to customers and consulting engineers to favorably position Xylem products in bids.
    • Support Key Account Management program through execution of assignments.
    • Interact with 3rd party channel partners, consulting engineers, contractors, end-users, and members of the Xylem sales team on a daily basis through verbal and written communication.
    • Drive a culture that is highly responsive to both internal and external customers and which provides accurate, comprehensive and timely information
    • Personally and through company organized training and seminars maintain product and application knowledge in assigned Treatment technology while developing general depth in Xylem’s product portfolio to identify cross-branded opportunities.
    • Use continuous improvement methods to further develop sales department processes to improve efficiency and improve customer response time.

    MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

    • This position requires a Bachelor’s Degree in Civil, Environmental, Mechanical or Chemical Engineering (or related B.S. degree in engineering/environmental studies)
    • 3+ years of commercial sales, engineering, or related experience in the Water and Wastewater Industry is required. Strong emphasis on UV disinfection, Advanced Oxidation and Ozone applications and process engineering is preferred.
    • Fundamental knowledge of engineering principles in the area of drinking water and wastewater treatment.
    • Demonstrate proficient problem solving techniques, attention to detail, and the ability to read and interpret complex engineering drawings and specifications in the development of project tenders, designs, cost estimates, and proposals.
    • Superior customer service, interpersonal, presentation, and teaching skills are a must.
    • Possess ability to complete tasks and resolve difficult technical issues with minimum oversight.
    • Ability to prioritize, focus, and complete most critical tasks while handling multiple assignments with shifting priorities.
    • Ability to network effectively within organization to get things done
    • Be a self-starter with high motivation to achieve corporate and personal goals.
    • Strong analytical skills with a drive to identify and implement business process efficiency improvements to perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.__

    PREFERRED QUALIFICATIONS:

    • Proficient in Microsoft Word, PowerPoint and Excel
    • Experience in Customer Relationship Management (CRM) platforms is preferred.
    • Lean Six Sigma Green Belt Certification preferred.
    • Professional Engineer (PE) Certification or Engineer-in-Training (EIT) Certification is a plus.
    • Basic knowledge of AutoCAD for creation or modification of general arrangement drawings (GA) and process & instrumentation diagrams (P&ID) is a plus.

    PHYSICAL DEMANDS:

    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    • Moderate physical demand and exposure to shop and field elements
    • Regularly required to stand, reach, bend, squat, push, pull, and move about the facility
    • Must occasionally lift/ transport up to 25 pounds.
    • Must be able to safely work around pipes, valves, electrical equipment and operating machinery, such as commonly found around construction sites and treatment plants.

    WORK ENVIRONMENT:

    (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    • Shop/Job Site: Daily Exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractor sites.  
    • Travel: As required to fulfill the duties listed above. Nationwide – Up to 25% travel.
    • Office: Administrative – computer and telephone usage. Microsoft Office and CRM essential. Operation of basic office equipment and machinery, such as fax machines, copiers, and printers.

    EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED