Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE:  Xylem seeks to hire a Customer Service Center Supervisor for our Applied Water Systems distribution center in Fresno, CA. This is an exciting opportunity to join Xylem’s AWS Team and its efforts to provide products and systems for the efficient movement and use of water.  Xylem employees share a passion for meeting the world’s needs by offering the best water solutions to our customers. Xylem seeks employees with the ingenuity, skill and passion to help solve the world’s water challenges.

This position supervises the customer service and warehouse functions to achieve company goals and the associated daily activities of order handling, shipping/receiving and inventory maintenance for boxed products (Water Systems/Laing Thermotech) at CDC-Fresno.  This is a hands-on supervisory position. 

ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

• Supervises the employees and oversees the daily customer service and warehouse functions from initial inquiry to order inputting and through to shipment and closure.  Including drop-ship procurement, claims handling and disputes. 
• Supervises inventory maintenance activities, reviews discrepancies and provides root cause analysis for variances.  Takes appropriate corrective action. 
• Ensures training and cross-training for back up support; develops work instructions for standard work.
• Actively carries out the customer service duties and responsibilities for Laing.
• Other duties as assigned.

MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

• Minimum A.S. degree required, Bachelor’s degree preferred or equivalent experience
• Minimum 5 years related experience in customer service, warehousing and inventory maintenance. 
• Demonstrated proficiency in supervising and motivating employees in a team environment and setting/achieving short and mid-term goals.
• Strong oral and written communication (English) and leadership skills
• Solid organizational skills and have the ability to effectively manage time.
• Product knowledge (F/B-apps)
• MS Office Suite, ERP, EDI, and sales history tools (demonstrated proficiency-all systems)
• Willing to travel. Minimal travel required.
• Teamwork
• Work independently; self-starter
• Business-minded, customer focused
• Exhibits sound judgment and technical accuracy
• Process oriented.
• Drives a culture of safety

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED