Monitoring & Controls Service Specialist


Monitoring & Controls Service Specialist

Malvern, PA
+12 locations
Cincinnati, OH
Indianapolis, IN
Pewaukee, WI
Milwaukee, WI
Chicago, IL
Los Angeles, CA
Compton, CA
San Diego, CA
Irvine, CA
Corona, CA
Fresno, CA
Fairfield, CA
  • Responsibilities

    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

    The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at

    THE ROLE: Xylem seeks to hire a Monitoring & Controls Service Specialist to perform a diversified range of service and sales activities within the Monitoring & Controls Group. The ideal candidate will support customers and other service staff members by delivering telephone guidance on troubleshooting and installation matters. They will also assist with application questions as potential customers call for recommendations by using basic to mid-level electrical theory, help remotely diagnose and resolve control and instrumentation issues at the customer’s site.


    • Perform/ lead field instillations
    • Read electrical schematic drawings to determine how to interface automation components.
    • Field modifications to existing control panels to accommodate Xylem Monitoring & Controls (M&C) equipment to an exemplary standard.
    • Install new control panels.
    • Test installations following Xylem, NEC, UL and any other applicable safety codes / guidelines and / or procedures.
    • Mark up schematics (for as built drawings) with field modifications for engineering updates.
    • Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multi-meter, hand tools and basic to mid level electrical theory, diagnose and resolve control and instrumentation issues at the customers site.
    • Conduct Training Seminars: Present M&C equipment operational seminars in a classroom environment. By utilizing multimedia tools, deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem M&C products.
    • Support Direct & Distribution M&C Sales: As required, attend customer meetings, work with W&WW sales channels to provide training on the basic fundamentals of the M&C assortment, and attend engineering meetings to provide clarification on controls & telemetry solutions.
    • Start Up Assistance: Provide onsite support to help commission Monitoring & Control products. This includes but is not limited to Xylem intelligent Pump Station Managers (iPSM), Pump Controllers, Protection devices, Submersible pumps, Electrical Control Panels and Treatment products.
    • General Documentation:Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/ recorded keeping on customer support issues)
    • Increase M&C Service Knowledge: Identify and help develop additional M&C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits.


    • 2 years Electrical Controls technical training or equivalent
    • Minimum of 5 years experience in industrial controls applications with a working knowledge of PLCs, telemetry, distributed control networks and industry standard communications protocols
    • 5 years equipment maintenance experience in wastewater collection or treatment systems.
    • VBSS Greenbelt is preferred
    • Proficiency in Microsoft Word, PowerPoint and Excel
    • Must be highly motivated with strong communications skills and the ability to work independently.
    • Must be able to work to quality driven standards in a professional and safe manner.
    • Working knowledge in water/wastewater processes, including pumping and various treatment equipment
    • Treatment focus around disinfection (UV, Ozone), aeration, and filtration
    • Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.
    • Very strong customer focus and interaction to ensure optimum relationships.
    • Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.
    • Up to 75% overnight travel required.

    PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    • Regularly required to sit, stand, walk and reach with hands and arms.
    • Frequently required to communicate orally.
    • Ability to use hands and fingers dexterously to operate office equipment and or/ tools and equipment in the field where wiring is required.
    • Must occasionally lift/ transport up to 50 pounds.
    • Vision abilities required by this job include close vision and color differentiation recognition for electrical wiring.


    (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
    • Field or Customer location: May work around pipes, valves, electrical equipment and operating machinery, etc. such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.
    • Travel: As required to fulfill the duties listed above (up to 75%). Other travel as needed or required by the company.


  • Locations
    Los Angeles, CA • Compton, CA • San Diego, CA • Irvine, CA • Corona, CA • Fresno, CA • Fairfield, CA • Chicago, IL • Indianapolis, IN • Cincinnati, OH • Malvern, PA • Pewaukee, WI • Milwaukee, WI