Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: Xylem seeks to hire an Inside Sales Engineer with 0-7 years of experience in technical sales support, project management or related areas in our Pewaukee, WI office. The Inside Sales Engineer will play a key role in moderating complex technical support such as specification review, product selection and order feasibility. The Sales Engineer will also assist with project management including order execution and follow up; external customer touch calls; and engagement in special projects to support continuous improvement to increase productivity and reduce cycle time for customer support while increasing legendary customer service. Consistent, timely compliance and utilization of company policy, procedures and tools is important. The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team, acting as one company, and driving revenue and profitability. The Inside Sales Engineer position will require strong interpersonal and communication skills in collaborating with external customers and inter-departmentally within Xylem. 

ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

• Develop technical depth and understanding of Xylem product and application knowledge
• Provide Aftermarket rental, replacement and retrofit product selections and conversion kits and develop related quotations as necessary
• Support to Transport distributors, Treatment representatives and/or other external customers by providing pre through post-sales technical and commercial support with activities including: basic level Application Engineering support to external and internal customers with design and proposal of our systems; specification review for the purposes of identifying and facilitating pre-bid needs; and related follow up work that includes product selection, solicitation of vendor quotes, and customer quotation development
• Fulfill project management for new build jobs with a primary emphasis on more technically complex Transport projects and/or basic level Treatment projects, including a full range of support from oversight of schedule and communication with all related Xylem departments and external customer and may include creation of technical manuals, order execution and follow-up based on quotation, sales agreements, contract specifications which may include drawings and/or detailed information/qualifications from engineering firms
• Respond timely to internal and external customer inquiries (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
• Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs
• Conduct engineering/consulting firm, municipality and contractor touch calls as necessary to support outside sales by investigating potential opportunities and effectively communicate the value proposition of Xylem’s organizational support and product capabilities
• Participate in trade shows, engineering calls, jobsite startups & troubleshooting, and external customer product education as needed
• Lead or participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions
• Provide support as requested for the education and training on software tools, product, process flow or general customer support to Technical Inside Sales or other inside sales support positions
• Create legendary customer service experiences for internal and external customers
• Handling in overflow from other sales support positions at local office or other locations as necessary, including but not limited to tasks such as technical support, quotations, phone handling, project technical manuals, and order fulfillment

MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

• Bachelor’s degree in Engineering required
• 0-2 years of successful inside sales and applications experience, preferably to municipalities, industrial customers, consulting engineers, and contractors
• Demonstrated understanding of mechanical equipment and engineering fundamentals
• Proficient in Microsoft Office
• Excellent collaborative and communication skills (written & oral)
• Excellent attention to detail, organizational skills & task management
• Legendary customer service skills
• Six Sigma Green Belt candidate interest

PREFERRED QUALIFICATIONS:

• Proficient in Adobe Pro and AutoCAD, Pro-E or Creo
• Familiar with product selection tools
• An in-depth understanding of CRM, quotation and ERP order entry tools and the ability to navigate the systems effectively and efficiently
• Passionate about water and the environment

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours
• Travel: 20%, or as required to fulfill the duties listed above. Other travel as needed or required by the company may include international travel for training.

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED