Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings.  Xylem's outdoor water monitoring technologies under the brands of YSI, WaterLOG, and Sontek.  These brands are market leaders in water quality and hydrology monitoring technologies, and each brand’s instruments are frequently used together in integrated outdoor systems used for monitoring source waters, lakes, streams and rivers.  Our brands are also industry leaders in customer engagement and training, because we provide on-site expertise directly to customers, conduct workshops and training events, and present at tradeshows and technical conferences.  Our high level of customer involvement and support helps us to direct new product development and business strategy, and it also is one of the major value propositions that comes with our brands.

The role of the Outdoor Water Monitoring Specialist will be to communicate with customers through training events and site visits, create high-quality and highly technical marketing content, support the sales and integration teams in understanding their customers’ needs, and identify new opportunities for existing products and new product concepts.  This “expert in the field” is a critical liaison between product management and the customer base. The Outdoor Water Monitoring Specialist will not be a mere technician:  there are plenty of technically-adept people who can set up the instrumentation.  Rather, we are looking for candidates with the ability to understand the research and applications that customers are conducting, so that we better understand customer motivations and needs.  A clear understanding of the importance of data quality, instrument specifications as they impact outcomes and why customers make specific requests for products or product improvements is paramount.

ESSENTIAL FUNCTIONS:

• Maximize customer awareness of our products and services through regular customer contact and collaboration.
• Act as a champion for customers with internal teams that include product managers who direct new product development.
• Attend relevant exhibitions, seminars, meetings and training courses to maintain a high level of expertise and recognition by industry peers.
• Present at professional society and industry-relevant conferences and meetings.
• Provide analysis and insights into the global water quality and hydrology markets to help promote Xylem Analytics products.
• Generate and assist with content to support sales and marketing activities – demonstration videos, white papers and/or peer-reviewed publications, application and technical notes, product literature such as catalogs, specification sheets and brochures.
• Assist with marketing campaigns – both content generation and execution.
• Keep sales, marketing and other company personnel informed about competitive activity and potential new business opportunities.     
• Provide feedback for product line improvement and new product ideas.
• Extensive travel is an expectation, both domestic and international, in the range of 40-60% of full time effort.

COMPETENCIES OF IDEAL CANDIDATE:

• Demonstrable technical expertise in the form of peer-reviewed publications, technical reports, white papers, or reviews provided by people the candidate has previously engaged with on a technical level.
• Exceptional writing and presentation skills, including full competency with Power Point and other presentation media.
• Formal technical training or experience, preferably related to water quality monitoring and/or hydrology.
• The ability to develop deep product knowledge for a wide range of products in our current portfolio.
• Ability to give presentation to 50+ to customers and potential customers at conferences, industry trade show, company sites and customer sites.
• Analysis and management of data generated from our technologies.
• Well organized and self-motivated.
• Ability to handle multiple tasks and to appropriately prioritize and reprioritize as necessary.
• Conscientious with respect to deadlines.

  EDUCATION & EXPERIENCE REQUIRED

• Minimum of a B.S. degree in a Science, Engineering or Business-related field.  Preference will be for candidates with multiple years of experience working with our technologies or an advanced degree.
• Experience selling or using scientific analytical instrumentation, with preference given to water quality and hydrology experience.

PHYSICAL DEMANDS:  (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office and outdoor environment
• Regularly required to sit or stand, reach, bend and move about the facility and outdoors
• Travel 40-60%. Domestic & international.

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) OFFICE: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. OUTDOOR:  Field site work that includes streams/lakes/coastal environments.  Work will include occasional wading to hip height and boating.  Environments can range from freezing to very hot humid conditions. STANDARD WEEKLY JOB HOURS: 40 hours Disclaimer:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.