Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

 

The Role: Smith-Blair, a Xylem Brand, seeks to hire an Inside Sales Account Representative to handle phone, fax and e-mail inquiries in regards to entering orders, helping customers with their application to determine what their requirements are; stock availability; open order status; shipment history status.  Keep the Sales Force advised of what is happening in their particular territory.  Handle all debit/credits in a timely manner.

 

Essential Duties/Principal Responsibilities:

• Receives calls from customers, salesmen and service centers regarding orders.  
  • Inquiries regarding delivery and shipping dates  
  • Additions and deletions on orders  
  • Item availability requests

    

• Receives calls placing emergency quick ship orders for customers.  
• Edits and coordinates all incoming orders before and after shipment.  
  • Accuracy and completeness of Bill To and Ship To address,  product specifications, customer’s special instructions  
  • Promised shipments made on time  
  • Missed shipping dates brought to the attention of managem
• Communicates with customers and service centers regarding stock status, delivery and non-stock items and order status; quotation requests are processed to the customer’s specification and in the time allowed  
• Handles communications and general correspondence with customers, salesmen and service centers.  
• Special projects and general office duties as required.

 

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certifications

 

• High School plus relevant Customer Service work experience

 

 

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility
• Regularly required to listen, talk to, and see employees on a daily basis.

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

 

EOE/Females/Minorities/Protected Veterans/Disable