Job Description

Are you a person that enjoy talking to people? Are you a problem solver? Are you someone that enjoys working on a computer? If you said yes to any of these questions, then you could be a great fit for this opportunity!!

REQUIRED SKILLS

• Prior Call center experience
• 1 year of customer service experience
• Customer focused
• Problem Solver
• 35 WPM
• Intermediate computer skills - ability to navigate multiple screens
• Intermediate skills MS word, outlook
• Excellent communication skills (verbal & written)

DUTIES:

• Review/troubleshoot customer inquires
• Handle inbound/outbound calls in a professional manner
• Identify/resolve customer questions and concerns
• Provide customer support
• Follow and maintain policies and procedures in all aspects of the position
• Perform other assignments and duties as directed by a supervisor

Company Description

Smart72 is a fast-growing Heating, Cooling and Plumbing company that is driven by our Core Values. We vow to make "First Time Customers, Life Time Customers" and our team does what it takes to deliver on that promise. We value our employees and provide a family-oriented and fun working environment where your efforts are recognized and rewarded.