Job Description

smpl (pronounced simple) continues to grow and we're looking for our next great team member to join a fun and fast-paced environment with plenty of opportunities for growth. If you are ready to start your career this is a perfect opportunity to learn the from the best in the industry and grow with our company as we continue to succeed.

The Voice/Network Helpdesk Technician will work closely with our business customers to maintain and support their phones and networks. The main responsibility is to interface with customers via phone, chat, and email to resolve their technical issues.

This position is scheduled for Mon-Fri 1 pm-10 pm PST. Hours will differ for training.

RESPONSIBILITIES INCLUDE:

Assisting Customers by Phone, Email, and Chat

Assigning and Prioritizing Tickets

Escalating Tickets and Issues with 3rd Parties

Managing Customer Support Requests/Tickets

Completing deliverables on in-house projects

Resolving technical and site-specific problems

Communicating project status

Working in our Voice Platform

Troubleshooting IP phones and devices

Supporting Users with Windows, Mac, and General IT Issues

Managing Customers Connectivity, Networks, and Remote Monitoring

Setting up New Accounts

Phone Number Porting

General MSP Support

PREFERRED EXPERIENCE/SKILLS

Ubiquiti/Unifi Networking Equipment

Quick Service Restaurant Industry