SpaceX was founded under the belief that a future where humanity is out
exploring the stars is fundamentally more exciting than one where we are
not. Today SpaceX is actively developing the technologies to make this
possible, with the ultimate goal of enabling human life on Mars.
SR. APPLICATIONS PRODUCT MANAGER – TELECOM/ISP SYSTEMS
We don't just build our own rockets; we also build our own business
software. We are building the operations/business support systems
(OSS/BSS) that will enable a global satellite internet network,
comprised of sales, customer support, and service applications. We are
seeking an individual driven to make cutting edge solutions trying to
revolutionize and modernize the Internet Service Provider (ISP)
servicing model.
You will be working with a team of world class analysts and developers
to grow our software to keep pace with the expanding satellite internet
network. You will be responsible for working with the business to
develop innovative, world class, mission critical software while putting
your finger prints on history.
The ideal candidate has experience developing software solutions in or
around OSS/BSS systems with a deep background in requirements gathering,
analysis, and execution. He/she should be comfortable being hands-on
with complex technology, have a keen understanding of how it can bring
value to a diverse team, and can drive solutions based on feedback from
many directions.
RESPONSIBILITIES:
- Formulate product strategy, vision, and roadmaps to ensure we are on
the quickest and best path for success.
- Work with the different business areas and roles to identify their
pain points, derive solutions to solve their issues, and provide the
highest ROI.
- Generate requirements documents in business terms, and create clear
requirements to enable application development for both short term
and long-term needs.
- Present solutions and obtain buy-off from the user community in a
clear and concise manner so that everyone is on the same page.
- Work with developers in order to create meaningful, powerful, and
high quality solutions based on your requirements to meet the needs
of the business.
- Provide project management skills to properly set and manage
expectations and assure solution delivery.
- Analyze the impact, usage, and adoption of features to confirm they
had the right effect on the business, and if not, make corrective
actions to ensure it meets the required success criteria.
BASIC QUALIFICATIONS:
- Completed bachelor’s degree.
- Minimum of 10 years of experience operating as a software
product manager.
- Minimum of 5 years of industry experience at an ISP (internet
service provider) or telecommunications company.
- Experience with SQL.
PREFERRED SKILLS AND EXPERIENCE:
- Experience working on high-volume international operations/business
support systems, including applications such as Marketing, CRM,
Customer Service, Customer Portal, Field Service Apps, Payment
Platforms, Billing, etc.
- Experience designing/developing large-scale, global
software-as-a-service (SaaS) systems using a service-based
architecture or message bus.
- Experience managing OSS/BSS systems at a large-scale
telecommunications, internet service provider, or subscription
service company.
- Expertise working in a Microsoft .NET development environment and
using Team Foundation Services (TFS).
- Familiar with SCRUM/Agile development.
- Experience working in fast paced development environments.
- Demonstrated success defining and launching software products at a
high level.
- Ability to influence cross-functional teams without formal authority
or structure.
- Ability to be flexible and flourish in a fast paced and
challenging environment.
- Proven track record of leading functional groups, defining,
documenting, and deploying process change and associated
systems capabilities.
- Experience working with a development team creating and maintaining
software solutions.
- Strong analytical, conceptual, and problem solving skills with the
ability to create original and creative solutions.
- Strong presentation, verbal, and written communications skills.
- Technical background, with some experience in software development
and databases.
- Experience in ERP and related systems development or implementation
including Manufacturing Execution Systems (MES), Warehouse
Management System (WMS), Quality Management and Execution Systems
(QMS & QES), Supply Chain, and Financial Systems.
ITAR REQUIREMENTS:
- To conform to U.S. Government space technology export regulations,
applicant must be a U.S. citizen, lawful permanent resident of the
U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or
eligible to obtain the required authorizations from the U.S.
Department of State. Learn more about ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is
governed on the basis of merit, competence and qualifications and will
not be influenced in any manner by race, color, religion, gender,
national origin/ethnicity, veteran status, disability status, age,
sexual orientation, gender identity, marital status, mental or physical
disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan
for veterans and individuals with disabilities, or applicants requiring
reasonable accommodation to the application/interview process should
notify the Human Resources Department at (310) 363-6000.