The community of Insights practitioners at Spotify spans multiple teams,
disciplines and locations across the company. Insight Foundations sits
at the centre of this community, with a mission to maximise the speed
and impact of insights producers, help them stay connected and thrive
professionally. We are looking for a seasoned Operations leader to drive
program delivery, operational effectiveness, and connectivity, leading
our growing international operations team. Much like a symphony
conductor, the ideal candidate is highly creative and passionate, detail
oriented, acutely aware of movements within their orchestra, and an
integral part in the creation of something magical.
What you’ll do:
- Act as the team’s chief operator responsible for the daily operation
of our team of 40+ and the extended community of ~250 insights
producers
- Oversee a growing international team of operations specialists and
program managers
- Own and drive operational effectiveness of our internal processes
related to headcount allocation, budgeting and forecasting
- Ensure healthy & engaged stakeholder relationships are built and
maintained with HR, Recruiting, Finance and Legal
- Own the internal communications strategy for the team, and find
creative ways to help our teams connect with our objectives
- Develop programs and processes to foster work visibility, learning
and inspiration, connection and external presence
- Ensure the team rhythm is clear and maintains a healthy cadence
- You’ll partner with our talent acquisition partner to sync the
hiring and onboarding processes for new team members
- Act as a right hand to the VP of Insights, keeping on top of
personnel initiatives, larger projects and communications
- You’ll ensure the leadership is aligned on cross-functional
perspectives, drive accountability, and track/communicate progress
and results
- You’ll work closely with leads in every functional area to champion
continuous improvement and the learning culture of the organization.
- You’ll assist with social & event planning including: scheduling,
booking, ordering, set-up and facilitation when needed
- You’ll embrace our culture and find the delicate balance of order
and chaos
Who you are:
10+ years experience in an operationally-driven role, with proven
ability to build and scale teams
5+ years experience as a people manager
Extensive experience working in rapid-growth companies or startups
Impeccable organizational and program management skills
Excellent communication skills
Ability to thrive in uncertainty and ambiguity
Willing to travel up to 25%, mainly to our offices in London
and Stockholm.
General understanding of the disciplines of User Research and Data
Science in a product development context.
Passion for music, learning and the user experience