We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Work with the housekeeping staff to ensure rooms are ready for new guests • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has experience answering telephone calls and troubleshooting stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school diploma, GED, or equivalent Compensation: $14 - $15 hourly

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