Assistant General Manager

stayAPT Suites Rock Hill

Assistant General Manager

Rock Hill, SC
Full Time
Paid
  • Responsibilities

    StayAPT Suites Rock Hill is looking for a vibrant Assistant General Manager to join their expanding mid-range Extended Stay team. Boasting over 500 square feet of luxurious accommodations, this brand sets itself apart from other mid-tier extended-stay hotels. Since its inception in 2020, this forward-thinking extended-stay hotel has been making a mark in the hospitality industry.The Assistant General Manager will be responsible for supervising staff and operations in the absence of the General Manager. The ideal candidate will ensure exceptional quality standards are upheld, optimize financial performance, train and support employees, uphold brand standards, and elevate StayAPT Suites' involvement in the local community. Responsibilities: • Deliver excellent first impressions for all guests and potential guests, ensuring special requests are filled. • Responsible for in-house sales, including training all associates on in-house selling and capturing and managing front desk leads. • Hire, train, and develop Team Members to their highest level of success. • Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control. • Responsible for proper administration of key control. • Manage online reviews and improve property and brand reputation on key platforms. • Ensure Safety and Security processes and procedures are in place, followed, and utilized. • Know all hotel emergency procedures. Demonstrate and train all associates on these procedures, and inform leadership of any safety hazards. • Manage financial processes and be responsible for secure cash handling and processing procedures. • Assist in planning, managing, and attending guest events. • Responsible for the property’s operational success and profitability. • Ability to be readily available if there is an emergency and to effectively handle emergency situations. Qualifications: • Housekeeping experience preferred. • Knowledge of Microsoft Office products. • Ability to utilize Excel to conduct analysis. • Leadership and management skills. • Exceptional written and oral communication • Exceptional organizational skills. Compensation: $15 - $18 hourly DOE

    • Deliver excellent first impressions for all guests and potential guests, ensuring special requests are filled.  • Responsible for in-house sales, including training all associates on in-house selling and capturing and managing front desk leads.  • Hire, train, and develop Team Members to their highest level of success.  • Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control.  • Responsible for proper administration of key control.  • Manage online reviews and improve property and brand reputation on key platforms.  • Ensure Safety and Security processes and procedures are in place, followed, and utilized.  • Know all hotel emergency procedures. Demonstrate and train all associates on these procedures, and inform leadership of any safety hazards.  • Manage financial processes and be responsible for secure cash handling and processing procedures.  • Assist in planning, managing, and attending guest events.  • Responsible for the property’s operational success and profitability.  • Ability to be readily available if there is an emergency and to effectively handle emergency situations.