Job Description

We are hiring an Associate Direct Technical Support Specialist to provide on-site client support for a federal client. This support includes coordination with customer representatives regarding digital signature management and operational technical requirements.  The position will provide individual and small group consultations on the use of commercial-off-the-shelf (COTS) hardware/software, internet and cellular theory, technical operations, situational awareness tools, and tactical communications systems. In addition, a successful applicant will facilitate client training events through technical Red Team analysis and OSINT reporting to supplement technical training objectives.   

LOCATION:

Northern Virginia - on-site

WHAT YOU WILL DO: 

• Under minimal supervision, provides direct technical support to the end Customer via full-time on-site support.
• Works closely with internal Training Advisory Services (TAS) element to align consultations and support with existing structured Ridgeline courseware.  
• Manage and configure COTS hardware to meet training objectives while projecting required digital signature of event participants, events, and training site.
• Provide ‘Red Team’ analysis during training iterations, to include management of proprietary tools and applications within Ridgeline’s secure Ubiquitous Technical Surveillance (UTS) training enclave.  
• Conduct open source intelligence (OSINT) analysis on individual training participants, providing written reports to supplement existing client training events.  
• Provide technical support and small-group consultations in operational use of tactical RF (radio frequency) systems and situational awareness applications (TAK).

WHAT YOU’LL ACCOMPLISH IN THE FIRST THREE MONTHS: 

• Come entirely up to speed on Ridgeline technology and training solutions and be able to provide seamless client support.

Qualifications

MUST HAVES:

• Bachelor's Degree or equivalent experience.
• 5-7 years of experience in an applicable technology training or integration position.  
• Secret security clearance
• Experience supporting operational employment of commercial technologies
• Prior experience with tactical communications and networked situational awareness applications

NICE-TO-HAVES:

• TS/SCI w/ polygraph
• Direct technical support to DOD/Federal clients   
• Former military experience with technical MOS designation (i.e. 25 Series, SF 18E, 26XX SIGINT, etc.)

Additional Information

HERE ARE SOME PERKS OF BEING A RIDGELINER!

• Flexible and remote work schedules
• Flexible PTO + holidays
• 10% 401K contribution/match
• $2,000 annual tech/clothing allowance
• $2,500 annual training allowance
• Medical, dental, vision, disability, life insurance
• Professional coaching services
• Get the technology you want to do your job

Ridgeline is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at contact_us@ridgelineintl.com