Student Services Coordinator


Student Services Coordinator

Boston, MA
  • Responsibilities

    INTO Suffolk

    Suffolk University, located in historic downtown Boston, with an international campus in Madrid, is a student-centered institution distinguished by excellence in education and scholarship. Suffolk University offers a wide range of undergraduate and graduate programs in more than 90 areas of study. Its mission is to empower graduates to be successful locally, regionally and globally.

    INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment allowing them to acclimate to life on a US university campus and prepare for long-term academic success. Since 2006, INTO has launched partnerships to internationalize universities in the US, United Kingdom and Asia, including Oregon State University, University of South Florida, Colorado State University, Marshall University, George Mason University, Drew University, Saint Louis University, The University of Alabama at Birmingham, Washington State University, Suffolk University and Illinois State University.

    Reporting Line

    This position reports directly to the Director of Student Experience at INTO Suffolk University.

    Job Overview

    This is a new position in the growing and dynamic INTO Suffolk University Center. The responsibilities of this position may change and develop over time, but will generally include the following:


    • Develop and oversee programs and activities that align with INTO Suffolk University learning outcomes, using strategic campus and community partnerships where possible.
    • Ensure involvement of INTO Suffolk University students by working closely with the Suffolk International Progra-ms- International Center and the International Student Council.
    • Responsible for risk management and liability issues and student welfare on trips.
    • Deliver welcome receptions and end-of-term celebrations; arrange staff and volunteer attendance at social events.
    • Manage activities budget, maintain profit margin for student services.
    • Create flyers, PowerPoint presentations, newsletters, etc. as needed to promote Student Services events or programs.


    • Coordinate, organize and implement new international student orientation. Work with New Student Orientation, Graduate School, International Programs, academic services, enrolment, registrar and finance teams regarding testing, advising, and registration of students.
    • Coordinate student arrivals. Meet students at Boston Logan International Airport.
    • Collaborate with Mar/Com Coordinator to generate marketing content from social activities and trips such as photos, videos, student quotes, descriptions of student services, etc. as needed.
    • Serve on campus committees that pertain to student safety, success and well-being.


    • Provide greeting, information, and referral services for students and visitors to the INTO Suffolk University Center.
    • Other office duties including answering phones, filing, copying, preparing documents, and other tasks and projects as requested.
    • Manage INTO email account. Provide timely answers to email queries and forward to appropriate staff where necessary.


    • Coordinate health insurance process for INTO Suffolk students by liaising with representatives at University Health Partnerships, communicating key information to students, and answering student queries.
    • Assist with the housing process by communicating information to students and advising students with housing queries.
    • Hold the INTO Suffolk University Emergency Phone on a rotation basis with other staff.
    • Other Duties As Assigned


    This position is based at Suffolk University in Boston, MA.

    Qualifications and Experience

    • Bachelor’s degree or equivalent education and experience
    • Strong intercultural communication skills and experience working in a diverse environment with non-native English speakers
    • Previous experience living or working abroad
    • Experience working in international education or in student services within higher education preferred
    • Experience with student programming, advising and orientation development
    • Ability to plan, develop, implement and refine systems and processes
    • Excellent interpersonal, verbal and written communication skills
    • Proficient computers skills in Microsoft Office, Excel, and PowerPoint
    • Competent IT skills relative to management and analysis of data
    • Evening and weekend work is required
    • Eligibility to work in the U.S.


    This is a full-time position with a rate of $20.18 to $23.07 per hour DOE, plus a competitive benefit package.

    How to apply

    To be considered for this position, please click the following link to submit your cover letter and resume:


    INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.