Job Description

POSITION OVERVIEW:

As a Team Member, you will be an ambassador of the sweetlife and sweetgreen's core values. You will be an integral part of the guest experience, through the face‐to‐face customer interaction and 1:1 service model that sets us apart from other restaurant companies. You will report to the Head Coach (General Manager) and Assistant Coach (Assistant General Manager), and will be empowered to make your own decisions that create the best experience for our guests.

You will be responsible for crafting thoughtful and personalized experiences for our guests from greeting them, making their salads on the line and, ending their experience at the cashier.

We encourage our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep your store running smoothly! No matter what position you start in with us, you will have the opportunity to be cross-trained and will be tasked to take on different positions within our team.

RESPONSIBILITIES:

Team Member responsibilities include and are not limited to:

• Maintain cleanliness of front line, lobby, bathrooms + patio area, take out lobby trash, bus and clean tables and chairs. Restock utensils, napkins, beverage station, and bathrooms
• Learn and maintain knowledge of our changing salad menu to effectively communicate all ingredients to guests
• Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line
• Maintain knowledge of critical dietary information and demonstrate proper food handling
• Set up, maintain and break down front line area
• Operate POS register to complete customer transactions
• Greet guests, guide the customer journey, resolve guest issues and properly inform guests of cashless transactions + how our sweetgreen app works
• Maintain cleanliness and organization of online-ordering (OLO) pick-up area; organize OLO shelve, manage shelf life log and help guests locate their salads

REQUIREMENTS/DESIRED TRAITS:

• Food, Restaurant, Team and/or Customer Service experience
• A team player with a positive can-do attitude
• Quick and adaptable learner
• Excellent and collaborative communication skills
• A knack for delivering personable customer service and a desire to make connections with guests everyday
• Accountable in upholding high standards
• HS Diploma is not required
• No experience necessary

PHYSICAL REQUIREMENTS:

• Ability to read and comprehend information at a close range at a close range, and follow instructions accurately and efficiently
• Ability to use electronic systems, such as computers and tablets.
• Physically able to lift up to 25 pounds and, stand for long periods of time
• Manual dexterity able to operate cutting tools and kitchen utensils
• Subject to exposure to cleaning chemicals

COME LIVE THE SWEETLIFE!

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.