SR. OPERATIONS ASSOCIATE, CUSTOMER SUCCESS - SALES SOLUTIONS

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.  

The Sr. Operations Associate is a key member of the Customer Success Operations team, who will collaborate with cross-functional partners to design & deliver productivity improvements on behalf of the global LSS  (LinkedIn Sales Solutions) Customer Success team.  

Successful candidates will exhibit the ability to understand the needs of the business; foster relationships across business groups; demonstrate empathy for customers and colleagues; develop and present options; and execute complex projects with high quality, on-time, and within budget. 

RESPONSIBILITIES 

• Refine and execute the CS team’s strategy for enabling our customer success managers, front-line managers, and regional leaders to be more productive in their roles.
• Collaborate with Customer Success business partners, Sales Operations, Sales Systems, and other business teams to define, propose, prioritize, and execute strategic and operational initiatives.
• Champion decisions that are consistent with LinkedIn’s corporate values, long-term business objectives, and current needs.
• Evangelize on behalf of the LSS Customer Success team, provide business justifications, and influence the prioritization of CS initiatives with partner teams.
• Manage multiple projects concurrently; define success metrics, identify risks, establish mitigation plans, provide status updates, escalate where necessary, track outcomes, and evaluate performance.
• Organize information, facilitate productive meetings, drive alignment across lines of business, and communicate outcomes.

BASIC QUALIFICATIONS 

• 3+ years of experience managing business-wide projects with cross-functional dependencies.

PREFERRED QUALIFICATIONS 

• Bachelors or higher degree in business or technical field
• Experience working with agile and/or waterfall project management practices.
• Knowledge of and experience using project management tools and processes such as JIRA, Confluence, or MS Project.
• Proficiency with MS Office (Outlook, Word, PowerPoint and Excel).
• Experience as an administrator with CRM tools such as Salesforce and MS Dynamics.
• Experience with change management across a global organization.
• Familiarity with SQL or other programming languages.
• PMP or Six Sigma certification.