LinkedIn was built to help professionals achieve more in their careers,
and every day millions of people use our products to make connections,
discover opportunities and gain insights. Our global reach means we get
to make a direct impact on the world’s workforce in ways no other
company can. We’re much more than a digital resume – we transform lives
through innovative products and technology.
Searching for your dream job? At LinkedIn, we strive to help our
employees find passion and purpose. Join us in changing the way the
world works.
We are looking for an LTS (LinkedIn Talent Solutions) Support Specialist
to join our team in delivering an excellent experience for our
enterprise customers. In this role, you will be the customer’s main
point of contact for LinkedIn product information and support. You will
be responsible for effectively resolving and escalating customer issues
while also ensuring customers are utilizing our solutions and tools to
meet their hiring objectives.
RESPONSIBILITIES:
- DUE TO BUSINESS NEEDS, THIS POSITION MAY REQUIRE WORKING A 9:00 AM
TO 6:00 PM CT OR 10:00 AM TO 7:00 PM CT SCHEDULE
- Provide support to LinkedIn Corporate Solutions’ clients
- Work within a queue-support model with specific daily targets on the
number of customer contacts completed
- Analyze and understand clients and their business, answering all
product inquiries and questions
- Establish effective working relationships with managers and
co-workers to ensure excellent information flow and feedback on
process, policy and product changes that will affect users
- Document all communication with users and accounts accurately and in
a timely manner via system tools
- Ensure that all issues are escalated appropriately to the correct
internal departments and management
BASIC QUALIFICATIONS:
- 2+ years of experience in customer support or account management
PREFERRED QUALIFICATIONS:
- BA/BS degree in a related field
- Experience working in Internet companies
- Experience in technical and product support/troubleshooting
- Experience analyzing data, trends and client information to identify
product or service growth opportunities
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication skills