Manager 2, Product Compliance

T

talent_grids

Manager 2, Product Compliance

Omaha, NE
Paid
  • Responsibilities

    MANAGER 2, PRODUCT COMPLIANCE

    LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

    Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. LinkedIn is searching for an experienced manager to provide leadership and direction to a team of Product Compliance Consultants to ensure their success. In this role, you will analyze operational data to measure and increase ROI and drive efficiency gains.  You will work with and build relationships with cross functional partners including sales and customer support teams.  This is an opportunity to optimize existing operations and best practices as well as come in to form important decisions about new business opportunities and execute against them that will explore and expand the future of LI compliance practices. 

      RESPONSIBILITIES:

    • Be directly involved with the mentoring and development of the team which includes recruiting, hiring and training new Product Compliance Consultants
    • Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals
    • Consistently manage, monitor and track the day to day operations of the team with the ability to grow and scale as necessary
    • Inspire and motivate employees on a daily basis and bring innovation to the sales and support process to help accelerate growth trajectory
    • Serve as the voice of compassion and authority on client communications, and as the point-of-contact for the compliance team within the region
    • Work with analytics team to enhance and maintain dashboards & feedback channels to track impact and optimize operations
    • Prepare and present accurate and timely business forecasts to senior management
    • Develop and maintain relationships with business partners and stakeholders to ensure alignment with cross functional teams resulting in an overall positive impact to the business
    • Manage escalations from strategic partners as needed.
    • Participate in Sales Leadership discussions, driving change and perception on behalf of Product Compliance regarding the direction of the business
    • Develop and negotiate new business ideas and pilots to explore opportunities for lead- and revenue- generation for Product Compliance & Sales Leadership
    • Execute a process to materially reduce noncompliance across the region in a manner which pays strong attention to upsell opportunities
    • Guide a cross-functional team of Sales, Product, Trust and Safety, Support Services and Legal to manage and improve upon current efforts to deter, monetize, and upsell to reduce contract violations
    • Own and maintain a clear roadmap for the team and all solutions that they provide
    • Deliver against revenue quota, grow customer satisfaction metrics, industry recognition and employee satisfaction scores – ability to thrive in a fast-paced, collaborative, agile environment while also leading process improvement efforts

    BASIC QUALIFICATIONS:

    • Bachelor’s degree or equivalent experience
    • 3+ years of direct people management experience
    • 5+ years of customer service experience, or 3+ years’ experience managing distributed service or software license compliance
    • 2+ years’ experience working with sales leadership

    PREFERRED QUALIFICATIONS:

    • 5+ years of direct people management experience
    • Demonstrated ability to collaborate and build strong stakeholder relationships
    • Experience driving efficiency and implementing change
    • Great negotiation skills, self-starter, detail-oriented while framing big picture
    • Strong problem-solving, strategic, and analytical skills
    • Proven ability to succeed in both collaborative and independent work environments
    • Demonstrated customer centric approach to building enterprise solutions
    • Strong oral/written communication and negotiating skills. Excellent client management, presentation skills and conflict resolution ability
    • Teamwork mentality and willingness to assist wherever needed
    • Ability to derive insight from data and build actionable strategy based on analysis.
    • Excellent organization, project management and time management skills
    • Ambitious and driven, thriving in fast-paced and demanding environment
    • Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint