SENIOR MANAGER, GLOBAL CUSTOMER EDUCATION AND COMMUNITY

LinkedIn Talent Solutions Customer Success team is seeking a strategic, driven, and innovative Senior Manager, Global Customer Education and Community with a passion for designing educational programs and processes that scale. The Customer Education and Community team is dedicated to making LinkedIn Talent Solutions customers and users successful through a combination of scaled education offerings, certification programs and access to learning/community platforms. Its mission is to "Educate every customer and user to excel at connecting talent with opportunity".

RESPONSIBILITIES:

• Collaborate with Sales, Marketing, Product, and Enterprise Support teams to build the strategy for internal and external educational assets and programs at scale
• Partner closely with Customer Success, Product, and Marketing to develop and execute on a user journey based educational content approach
• Manage and invest in the education team and empower them to build innovative and effective customer education content, certifications, and platforms for LinkedIn Talent Solutions customers globally
• Define and execute on LinkedIn Talent Solutions global community strategy through identifying the right platforms, tools, and content to foster external engagement and advocacy
• Develop and execute a customer education and certification strategy that will accelerate and scale learning for LTS customers and drive product adoption both regionally and globally
• Create and market the LTS education offerings effectively, packaging and communicating training content and ensuring enablement and adoption

BASIC QUALIFICATIONS:

• Experience with the internet or software as a service (SaaS) industry
• 6+ years managing teams within client services, customer success, consulting, sales ops, customer/user education, or B2B communities
• BA/BS degree

PREFERRED QUALIFICATIONS:

• MBA preferred
• 5+ years of internet or software as a service (SaaS) industry experience
• Experience working on projects that impact customers on a global scale
• Demonstrated experience managing and building cross functional relationships across multiple levels to drive innovation at scale
• Knowledge and experience in using instructional design models and adult learning principles and in producing learning content for live and on-demand training
• Proven success building and managing B2B communities at scale
• Knowledge and experience in producing educational content for customers and end users
• Finely honed communication skills: ability to credibly and compellingly present and debate recommendations with senior leadership
• Proactive: independently capable of seeking information, solving conceptual programs, aligning resources and delivering results in challenging situations
• Experience leveraging performance and data to provide a summary of team impact and results
• Ability to multi-task in a high-volume, fast-paced, ambiguous environment
• High energy and team first attitude