LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology. Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. LinkedIn is seeking an individual to play a pivotal role in configuration of key systems. You will be expected to design, implement, and operate a high-quality CRM system with frequent automated deployments. You will be results driven, coaching teams to deliver at the highest level of quality and craftsmanship.The ideal candidate will be excited for the challenge to transform and think critically on delivering 24x7 reliability and continuous integration.

This role sits in a team at LinkedIn that builds products that power LinkedIn’s business. We drive technology vision, architecture, and design for systems that help the company deliver on major business processes (go-to-market, sales, support, finance, etc.). We deliver world-class products that let our customers do business with us in a seamless way, help grow our top line, and increase our efficiency.

RESPONSIBILITIES:

• Develops, enhances, debugs, supports, analyzes, maintains and tests new/existing functionality which supports internal business units or supporting functions.
• Proficiency in designing, documenting, building, testing, and deploying CRM systems including complex formula fields, field dependencies, validation rules, workflow rules and actions, approval processes, reporting, dashboards, and system upgrades.
• Resolves complex technical issues by taking ownership and collaborating with various internal teams when necessary.
• Configures and maintains user security permissions and hierarchies to comply with organizational requirements and/or SOX policies.
• Participates in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, deployment, and support.
• Integrates existing support systems and services into the CRM architecture where appropriate.
• Reviews upcoming product releases as well as other integrated applications and provides solution recommendations to enhance efficiency and productivity.
• Works independently to make decisions regarding resolution of issues.
• Help upskill internal team members by leading knowledge transfer sessions
• Experience in leading technical design reviews/approvals on behalf of a team
• Consistently delivers output with a high-degree of craftsmanship

BASIC QUALIFICATIONS:

• B.A./B.S. in Computer Science or related discipline, or 2+ years of related practical experience
• 2+ years of experience customizing and/or administering a CRM application, specifically Sales & Service functions.
• 2+ years of experience with MS SQL

PREFERRED QUALIFICATIONS:

• Proficiency developing, deploying, customizing, and integrating CRM
• Experience managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, building reports and dashboards, and troubleshooting application bugs
• Proficiency in using the CRM SDK or plugin platforms
• Experience with large, multi-org, multi-team CRM implementations
• Experience working directly with business users to configure needs
• Experience designing for multiple languages
• Working knowledge of Unified Service Desk (USD) for CRM
• Experience with scripting languages such as PowerShell
• Experience with source control management systems and continuous integration/deployment environments
• Experience with REST & SOAP APIs
• Experience working in a high-growth, performance-focused environment
• Collaborative, team-first attitude and drive to add value