Passionate about delivering an awesome customer experience? Want to be a part of one of  a company that strives to align your passions with purpose and our mission? Join LinkedIn to change the way the world works!

We are looking for a Support Specialist to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to marketing solutions clients as well as LinkedIn consumers. In this role, you will be responsible for responding to a variety of inquiries through multiple communication channels. You will also identify and act upon opportunities for strategic growth through recommendations to meet and exceed short- and long-term LinkedIn marketing solutions business objectives.

Responsibilities:

• Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
• Maximize value of LinkedIn’s Marketing Solutions products to align with client’s goals
• Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
• Coordinate retention efforts in conjunction with the Product Marketing team as needed
• Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines
• Document all client contacts accurately
• Work efficiently and prioritize projects and work using the appropriate systems and communication channels
• Establish effective working relationships with managers, co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
• Understanding and execution of LinkedIn’s culture and core values

Basic Qualifications:

• BA/BS degree or applicable experience
• 2+ years of experience in customer service or account management supporting a product/solution utilizing multiple communication channels (email, chat and phone)

Preferred Qualifications:

• Experience with using/supporting online advertising (PPC, search or content marketing, etc)
• Experience interacting with or managing relationships with paying customers and clients
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Exceptional communication, project management, relationship management and selling skills
• Excellent time management and prioritization skills
• Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
• Ability to analyze data, trends and client information to identify product or service growth opportunities
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision