Job Description

DUTIES AND RESPONSIBILITIES:

• The Customer Success Engineer is responsible for the daily communications and interactions between current customers and Test.ai

• The successful candidate must be proficient and current on all consumer relations strategies and tactics. 

• Thoroughly track, organize and document all interactions with current consumers and ensure that other departments within Test.ai are fully aware of any relevant customer issues

• Own responsibility for timely customer renewals of maintenance on perpetual license contracts, and renewals of SaaS contracts, for cloud-based services

• Maintain an ongoing dialog with existing customers on a regular and frequent basis

• Research and problem solve client issues by networking with other Customer Success Engineers and other engineers within software development who have solved similar problems

• Attend training sessions by Test.ai achieve and maintain high levels of technical competence

• Build valuable relationships with clients to ensure the satisfaction of the clients brand line

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s Degree is preferred

• Previous experience as a customer success engineer is highly desirable

• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills

• Must be able to work a full-time schedule

• Demonstrated consistency in achieving and exceeding goals and a strong customer orientation

TEST.AI IS AN EQUAL OPPORTUNITY EMPLOYER

• Test.ai provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Equal Employment Opportunity is the law.

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