We are The Mars Agency—a full-service, global agency in a world full of agencies. The difference between us and them? We write our own rules. It’s one of the many perks of being independently owned for over forty years. We exist to nurture growth & good—in business, in people and in communities. From strategy to execution, here, it’s all about leadership and ideas that create impact.

We’re looking for a Support Administrator for our Southfield, MI headquarters office. The Support Administrator manages helpdesk requests, maintains and supports end-user devices in a mixed Mac and Windows PC environment, performs administrative tasks, maintains documentation, manages assets, participates in the production and broadcast of company-wide events, and maintains and supports general technology for office environments.  Additional project-related responsibilities require skills in networking, infrastructure, IT operations, telecommunications, cloud application services, etc. The ideal candidate is expected to have a high level of interpersonal and strong problem solving, analytical and computer skills, and be able to provide solutions with minimal assistance. Successful team members have a desire to explore and problem solve, have an eagerness to learn, lead and have an aptitude for attention to detail. 

ESSENTIAL CHARACTERISTICS:

• Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations
• Sense of urgency, resourcefulness and enthusiasm in providing technical solutions
• Ability to apply accurate logic and common sense in making decisions
• Ability to protect confidential information and act with a high level of integrity
• Exhibits diverse knowledge in current and emerging network and digital technologies
• Demonstrates understanding of the role of technology in business and as it applies to each functional area
• Ability to recommend and execute solutions in compliance with corporate security standards
• Sense to focus on activities that add value and streamlining others for increased efficiencies
• High level of confidence and assertiveness in high pressure situations

PRIMARY RESPONSIBILITIES:

• General Tier 1 and 2 Mac, Windows PC and mobile end-user support
• Manage helpdesk support requests
• Application support and administration
• Asset management and hardware repairs
• Digital signage management
• AV coordination, support and production
• Telecommunications support with SaaS applications
• Support team leads with various projects such as OS patches, agent and application updates, and equipment software builds
• Account management and access control
• Perform documented tasks for employee provisioning and deprovisioning
• Conduct training for end-user onboarding

MINIMUM QUALIFICATIONS & SKILLS REQUIRED:

• Strong Mac & Windows PC hardware knowledge
• Knowledge of Mac OSX & Windows OS fundamentals
• Understanding of networking fundamentals
• Audio/Video and telecommunications know-how
• Passion for consumerized technologies and disruptive digital trends
• Minimum of 5 years IT work experience
• Experience in a technical support capacity
• Computer Science degree and/or relevant technical certifications