Job Description

Engagement Center Specialist

Have you worked in a call center before and are looking to join a fantastic bank?

What you need to be successful:

• HS Diploma or equivalent
• Strong Customer Service skills
• Pleasant phone voice
• Basic understanding of computers and ability to easily learn software
• Call center experience
• Banking experience

Responsibilities include:

• Handle incoming service calls from customers regarding various banking matters
  • Existing deposit and loan account inquiries
  • Account maintenance requests, including name and address changes
  • Online Banking and Mobile Banking access issues and inquiries
  • Online BillPay and Mobile Deposit inquiries
  • Debit card transaction inquiries, hot cards, replacements, and new card account opening
  • Details on rates and promotional offerings
  • General “switchboard” type transfers to other employees, departments
  • calls transferred from the integrated voice response system

Why work here:

• Benefits
• Opportunity to gain experience
• Loves to promote!

APPLY NOW!

Company Description

WE KNOW PEOPLE! trak group is the Tri-State's preferred staffing and recruiting partner - proudly serving the Greater Cincinnati and Northern Kentucky area since 1994. Your goals become our goals. We develop an unparalleled partnership with you to identify and and achieve your career aspirations. Our service is completely free to you. Enjoy peace of mind with the trak group.