Job Description

Full Job Description

RESPONSIBILITIES

Client Account Representatives are crucial to theITSupportCenter’s success by having significant responsibility for both driving new business and managing existing client relationships. Client Account Representatives are responsible for:

• Performing thorough research on prospective clients
• Interfacing with Senior Executives of Fortune 1000 organizations
• Conducting highly organized outbound calling and email campaigns to reach prospective clients with a predominantly inside sales effort
• Succinctly and effectively explaining the services and benefits of being a client of theITSupportCenter
• Maintaining detailed notes and records of research and sales efforts
• Managing client relationships as the point of contact, handling client questions and issues, routinely checking in on levels of service and client satisfaction, and participating in contract renewal processes

REQUIREMENTS

To be successful at theITSupportCenter, Client Account Representatives must possess the following skills/qualities:

• Strong self-discipline to diligently pursue sales opportunities
• Highly organized and detail-oriented to track several sales leads simultaneously and document all sales-related activities
• Hungry and motivated to pursue sales leads
• Demonstrated track record of being a self-starter and taking initiative
• Strong Interpersonal and communication skills
• Determination and resilience to long and challenging sales cycles
• Team-oriented – our success comes from working on a team and collaborating to win clients
• Proficient in Microsoft Word, Excel and PowerPoint

HOURS

Full-time, permanent position; No temporary or contract positions.

COMPENSATION INCLUDES

• Health insurance
• Section 125 Premium Plan
• Vacation and sick/personal time
• Paid training

TO APPLY TO ANY AVAILABLE POSITION, PLEASE EMAIL A COVER LETTER AND THE MOST RECENT VERSION OF YOUR RESUME TO JOBS@THEITSUPPORTCENTER.COM

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.