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Media Planner

COMO Hotels & Resorts - Americas

Media Planner

National
Full Time
Paid
  • Responsibilities
    • Adhere to all standard operating procedures.
    • Maintain a co-operative, team-like attitude with co-workers, to help achieve our common goals of maximizing guest satisfaction and profit margins.
    • Maintain complete knowledge at all times of all hotel and spa services, hours of operation and all hotel and spa operation procedures.
    • Maintain complete knowledge at all times of current promotions and current groups / guests “in-house”.
    • Willing to learn and perform variety of services
    • Read and adhere to schedule postings in regards to shifts, assignments, and entering of guest histories.
    • Be aware of appearance, promptness with appointments, quality of work and attitudes with guest.
    • Maintaining the standard set-up for each Villa. This will be provided to you by way of an updated checklist from Head Butler/Assistant Head Butler/Senior Butlers.
    • Prepare Food and Beverage mise en place for the Butler Villas. This includes making suggestions for type of food and serving according to presentation standards to the guests.
    • Ensure Butler Villas are kept tidy and stocked with items as per checklist and according to standards (Updated information will be distributed to you by Head Butler/Assistant Head Butler/Senior Butlers.)
    • Ensure all standards in regards to receiving guests, assisting with luggage delivery, packing and unpacking, collecting and processing guest laundry, pressing and cleaning; turn down and farewell are met. Any deviations from the standard are to be discussed with Head Butler/Assistant Head Butler/Senior Butlers.
    • Ensure guests likes and dislikes are taken into account and entered into guest history folder regularly.
    • To plan and suggest activities for the guests and ensure they are well taken care off.

    Required Skills

    • Maintain excellent five star service standards, including but not limited to, table management, front of house, concierge, housekeeping, excursions/activities, COMO Shambhala, or other related hotel departments.
    • Maintain excellent communication with all departments, following up and providing feedback to relevant parties to ensure that guest receives service that will exceed their expectations.
    • Ability to anticipate guests' needs
    • Any other duties that may be assigned by your manager from time to time.

    Required Experience

    • A minimum of education at Diploma in hospitality and tourism or equivalent.
    • Minimum two to three years Butler experience.
    • Must be able to read, understand and apply directions to perform assignments, English
    • Second language, an asset.
    • Excellent communication skills.
    • Ability to focus attention to details and be a team player.
    • Ability to remain calm and courteous with demanding/difficult guest/employees or situations.
    •  Ability to be consistent in job performance and attitude.
    • A passion for the hospitality industry, especially for a 5-star luxury hotel.
  • Qualifications
    • Maintain excellent five star service standards, including but not limited to, table management, front of house, concierge, housekeeping, excursions/activities, COMO Shambhala, or other related hotel departments.
    • Maintain excellent communication with all departments, following up and providing feedback to relevant parties to ensure that guest receives service that will exceed their expectations.
    • Ability to anticipate guests' needs
    • Any other duties that may be assigned by your manager from time to time.