Job Description

Front Desk Reservation Specialist is responsible for client reservations and files, as well as promoting our company's services and activities on the phone and in person in a positive and upbeat manner. 

Qualifications

The job's essential requirements include, but are not limited to:

• Welcome clients by greeting them, in person or on the telephone.
• Greet everyone that walks in with a smile.
• Answer telephones in a timely, pleasant and professional manner.
• Demonstrate a thorough knowledge of company policies and information
• Assist clients with check-in /check-outs.
• Answering or directing inquiries in a professional and welcoming manner.
• Inputting and retrieving information from the computer.
• Promote use of additional services (daycare, private spa..etc) for each boarding guest to maximize day-to-day activities
• Respond to client inquiries and requests (making new reservations, cancelling and/or rescheduling reservations) and resolve issues in a timely, friendly and efficient manner.
• Process follow-up phone calls day after check out
• Always ensure guest satisfaction.
• Field client complaints, and try to resolve in a friendly, composed manner.
• Ensure reception area is always clean and presentable.

QUALIFICATIONS AND SKILLS

• 5+ years proven experience working in a customer service field.
• A friendly, warm and pleasant personality with excellent people skills.
• Exceptional and professional phone etiquette
• Able to work harmoniously in a team.
• Must be available to work Saturdays, Sundays and Holidays. Not negotiable.
• Possess a reliable means of transportation to and from work.

-Ability to move 40 lbs

-Ability to read, speak, write and understand the English language

-Ability to act with a professional demeanor at all times, maintaining a positive attitude

-Ability to demonstrate enthusiasm for pet care

-Ability to listen attentively yet maintain friendly control of conversations

-Ability to maintain a high level of accuracy and customer satisfaction

The basic demands of the job include, but are not limited to: 

-Answering multi-line phone system

-Working knowledge of voice mail system

-Creating complete client and appointment files for all services offered prior to providing 

  price and availability

-Introduction of facility and services to prospective clients

-Primary representative for client tours, which may involve climbing stairs

-Representing the Company and ensuring a '5-Star Experience' for all visiting clients

-Ability to read and follow a sales script and present a positive image of the Company

-Ability to educate the client of the Company's belief in the importance of pet's 

 participation in activities while away from home.

-Ability to sell additional services to new and existing clients (quantify)

-Ability to receive feedback and implement suggestions promptly

-Responding to all new and existing client inquiries by phone or email promptly and

  with company approved verbiage.

-Performing and tracking confirmation and other outbound calls on a regular basis 

-Tracking daily sales and entering in database

-Maintaining established performance benchmarks

-Partnering with Manager or Supervisor on any client concerns or issues promptly

-Working events professionally and positively

-Any other duties assigned by the Manager, Supervisor or Team Leader 

Salary starting: $12.00 hourly

Additional Information

If you meet the requirements please send resume to: Kathleen Davis.

Email: Kathleen@ufuria

Fax: 909-481-1155

(No phone calls)