Position Overview

The Virtual Chief Information Officer (vCIO) serves as a trusted strategic advisor to our clients, providing executive-level technology leadership that drives business growth, operational efficiency, and long-term resilience. This role blends business acumen with technical expertise to develop forward-looking IT strategies, guide technology investments, and ensure our services consistently deliver measurable value.

The vCIO partners closely with client executives to understand their goals, assess their technology landscape, and build strategic roadmaps that align IT initiatives with business priorities. Success in this role requires strong communication skills, a consultative mindset, and the ability to influence outcomes across both client and internal teams.

The vCIO may be assigned additional responsibilities as business needs evolve. Flexibility, cross-functional collaboration, and a proactive approach are essential to success in this role.

Essential Duties & Responsibilities

Strategic IT Leadership

• Develop and execute multi-year IT strategies tailored to each client's business objectives, industry standards, and growth plans.

• Conduct regular strategic review sessions to evaluate performance, identify opportunities, and adjust roadmaps as business needs evolve.

• Prepare and maintain annual technology scorecards, setting measurable goals to improve alignment and maturity.

Technology Guidance & Innovation

• Advise clients on emerging technologies, best practices, and industry trends that enhance competitiveness and scalability.

• Promote innovation within client environments by identifying opportunities to modernize systems, streamline operations, and strengthen security.

Budgeting & Financial Stewardship

• Collaborate with client leadership to develop IT budgets aligned with strategic priorities.

• Provide cost-benefit analyses and financial insights that support informed decision-making and responsible technology investment.

Risk Management & Compliance

• Evaluate and manage technology-related risks, ensuring clients maintain compliance with relevant regulations and frameworks.

• Recommend and oversee the implementation of risk mitigation strategies.

Client Relationship Management

• Build strong, consultative relationships with client executives and key stakeholders.

• Serve as the primary strategic liaison, ensuring clients understand the value of their technology investments and our services.

Performance Measurement & Reporting

• Define, track, and communicate key performance indicators (KPIs) for IT services and strategic initiatives.

• Deliver clear, actionable reports that highlight progress, insights, and opportunities for improvement.

Internal Collaboration & Culture

• Partner with Account Management, Service Delivery, and Technical teams to ensure seamless execution of client strategies.

• Participate in team-building and culture-building activities that strengthen our organization.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field; equivalent experience considered.

• 2+ years of experience in IT consulting, account management, or technical client-facing roles, ideally within an MSP or service-oriented environment.

• Strong desire to grow into a leadership role that blends business strategy with technology expertise.

• Solid understanding of IT systems, industry trends, and risk management principles.

• Exceptional communication skills with the ability to translate technical concepts for non-technical audiences.

• Proactive, coachable, and growth-oriented mindset.

• Experience contributing to IT roadmaps, project planning, or business reviews is preferred.

Competencies

• Analytical Thinking: Synthesizes complex information, leverages data, and designs effective workflows.

• Diversity & Inclusion: Demonstrates respect for diverse perspectives and fosters an inclusive environment.

• Ethics & Integrity: Acts with professionalism, honesty, and alignment to organizational values.

• Dependability: Takes ownership, meets commitments, and adapts to changing priorities.

• Initiative: Seeks opportunities, embraces responsibility, and drives continuous improvement.

• Innovation: Generates creative solutions and champions new ideas.

• Technical Proficiency: Understands IT systems, technologies, and support processes; provides guidance on complex issues.

• Strategic Thinking: Aligns technology with business goals, anticipates trends, and adapts strategies accordingly.

Key Performance Indicators (KPIs)

Technology Alignment

• Review and improve client alignment scores annually, setting measurable goals tied to business outcomes.

• Track progress through monthly and quarterly benchmarks to ensure continuous improvement.

Client Satisfaction & Retention

• Maintain client satisfaction scores of 98% or higher.

• Achieve a client retention rate of 95% or higher.

Strategic Project Influence

• Collaborate with Account Managers to identify and recommend projects aligned with each client's roadmap.

• Support achievement of quarterly sales goals by influencing strategic project adoption (not through direct selling).

Roadmap Development & Execution

• Complete strategic IT roadmaps for all assigned clients within the first quarter of onboarding.

• Ensure at least six key initiatives from each roadmap are executed within the first year.

Performance Reporting

• Maintain a comprehensive dashboard of IT performance metrics for each client, demonstrating year-over-year improvement in service delivery and strategic value.

Physical Demands & Work Environment

• May require occasional standing, walking, sitting, and light physical activity.

• Must be able to lift up to 50 pounds on occasion.

• Work may involve exposure to typical environmental conditions and moderate noise levels.

• Travel may be required based on client needs.